Customer Service Insurance

Jamie King

I am a hard working individual, whose best qualities are: punctuality, independent as

well as a team player.

Thornton, CO

***********@*****.*** - 646-***-****

WORK EXPERIENCE

Processor

PRWT - Philadelphia, PA - April 2013 to March 2014

Responsibilities

Sort daily mail for the Parking Authority, and Sweep & Fire Alarms for the city of Philadelphia. Operate the

Opex machine to prep and process the payments and written correspondence for the Parking Authority, and

Sweep & Fire Alarms for the city of Philadelphia. Also process payments manually for the Parking Authority,

and Sweep & Fire Alarms for the city of Philadelphia for bank deposits.

Accomplishments

I demonstrated that I can I am a team player and hard worker.

Skills Used

I demonstrated my ability to operate a Opex machine and 10-key calculator.

Book Floor Representative

Auraria Campus Bookstore - December 2010 to January 2011

Provide customer service to customer; unpack t-carts, and level the shelves.

Accounts Receivable Representative

ADPI Intermedix - June 2010 to October 2010

Responsibility is to resolve all issues related to accounts that have been filed and not paid. From resolving

claim denials/rejections, working Zirmed rejections, Xena and CMS 1500, Medicare and Medicaid denials.

I processed appeal and resolved aged claims not paid, probate claims, processed claims pending external

collections and completed various projects assigned by management.

Front End Representative

ADPI Intermedix - Wheat Ridge, CO - June 2009 to October 2010

Received patient’s information from multiple ambulances service, then generated a bill and sent them to various

health/auto insurance. Received payments from patients

Insurance Verifier & Business Associate

Mount Sinai Hospital - March 2008 to April 2009

A

Receiving patient insurance information and calling the respective insurance company, documenting

Rehabilitation benefits. Benefits including; inpatients days available, deductibles co-pays, etc. Pre-admitting

patient's via Cerner & eagle computer systems. Re-ran the patients Medicaid insurance in the beginning of

every month to make sure their insurance was still active.

Business Associate A

Maintain census and charge information including assigning beds to incoming patients, updating the system

and compiling information for charge capture and patient processing (Cerner/TDS/Bed board) and support

to patient registration and order entry systems. Assist in the admission/discharge/transfer process. Also,

scheduled appreciate tests, medical procedures and follow-up appointments. Assist in the chart completion

process by maintaining and discharging charts in appropriate order, compiling deficiency information and

working with members of the Interdisciplinary Health Care Team to complete charts. I had to assume

responsibility for the charts completion process in accordance with the standards of Medical Records. Assisted

patients with guest services, such as television and telephone services, securing valuables, etc. Assisted with

patient mail and deliveries. Provides information and makes referrals when appropriate. As well as, initiates

calls and pages to members of the Health Care Team, especially in a medical crisis. Receive and maintain

inventory for the patient care area. Answers Patient Call System and refers to appropriated staff. Review

death certificates for completion and generate reports as required. Also, participates in the diet/menu selection

process for patients.

Cashier

PATHMARK - Bronx, NY - June 2004 to April 2005

Assisted overnight manager in giving layout of night responsibilities to staff; designated breaks for staff; trouble

shooter for staff problems and interacted with customers/customer service; pack out; level.

Emergency Room Registrar

THE NEW YORK UNITED HOSPITAL MEDICAL CENTER - Port Chester, NY - October 2001 to August

2003

Responsibility included completing demographic and insurance data of emergency patient admissions,

completed registrations for laboratory service and nursing home patients; worked in connection with medical

records department supplying data to physicians. Handled all incoming inquiries regarding patient's status.

Admitting Representative

Worked in conjunction with nursing supervisors in the assignment of rooms for patients being admitted.

Completed analysis and compatibility of patients' diagnosis when completing room assignment, was

responsible for in-patients' registration, death removal and medical examiner claims. Answered a large volume

of incoming telephone calls in a professional manner.

Insurance Verifier

Interacted with insurance companies to verify patient's insurance. Entered patient's information into eagle

computer system. Collected and documented all co-payments.

EDUCATION

Metropolitan State College of Denver - Denver, CO

ADDITIONAL INFORMATION

SPECIAL SKILLS

Word, WordPerfect, Excel, PowerPoint, Data Entry, Final Cut Pro

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