Customer Service Administrative Assistant
Resume:
Sandra Caballero
West Palm Beach, FL 33415
********@*******.***
PROFILE:
A detail-minded individual who combines outstanding communications,
dynamic interpersonal skills, and excellent multi-tasking in a high-paced
and high-stress environment., motivated, hardworking, reliable and
productive and have a proven ability to deliver high quality work and
excellent customer satisfaction.
HIGHLIGHT OF QUALIFICATIONS:
. Detail- oriented efficient and organized professional with extensive
experience in delivering highly quality work with excellent customer
satisfaction
. Possesses strong analytical and problem solving skills, with the
ability to make well thought-out decisions
. Excellent written and verbal communication.
. Highly trustworthy, discreet and ethical.
. Resourceful in the completion of projects, and effective at multi-
tasking
. Spanish Interpreter/ Translator
PROFESSIONAL EXPERIENCE:
ADMINISTRATIVE ASSISTANT (2008-20012)
Alhambra Building Co., Inc. Warwick, RI
. Performed general office duties and administrative tasks
. Sent out confidential bid proposals to all subcontractors and managed
bid proposal process (collected quotes by fax, email and phone)
. Generated proposals for small jobs
. Assisted the estimating department during the bid process, made plan
and cd copies of bid documents
. Project maintenance-Sub files, Submittals, change orders and compile
close out documents
. Prepared company accounts for audit (updated and collected insurance
documents as needed throughout the projects)
SERVICE REPRESENTATIVE (2005-2007)
DeBlasio Insurance Co., Inc., Cranston RI
. Processed insurance payments and generated invoices for customers
. Reviewed commercial policies and composed policy letters for new and
renewal commercial lines
. Managed confidential client records and filed them accordingly
. Handled claims, audits, cancellations, and renewal notifications
. Answered customer complaints and concerns regarding their insurance
policies for personal and commercial lines
. Interpreted and translated for Spanish clients in regards to billing,
claims and other policy related inquiries
BANK TELLER (2005-2006)
Domestic Bank, Cranston, RI
. Processed payments for customers as well as solicited sales of new
promotions and products
. Resolved service and billing complaints
. Performed daily ledger balancing and credit batches
. Interpreted and translated for Spanish-speaking clients
SPANISH INTERPRETER (2004-2006)
Language Bank, Providence, RI
. Interpreted for the court system, Providence School Department,
Physician's offices and other community agencies
. Translated confidential court and medical documents for clients
. Provided case management services
CUSTOMER SERVICE (2003-2005)
Cox Cable/Drew Easton Company, Providence, RI
. Sold Cable Products, High Speed Internet, (Hardware and Software)and
home phone products.
. Generated sale invoices, credit checks and return purchases on-line
. Handled customer inquiries and product complaints in the call center
as well as the cable store ( billing, technical and sales assistance)
. Worked in the collection department
INFORMATION AND REFERRAL SPECIALIST (2000-2003)
Travelers Aid of RI, Providence, RI
. Maintained Demographics for homeless clients and low income families
. Provided case management services to homeless clients
. Customer service, clerical/secretarial duties to homeless and
nonprofit agencies
. Volunteer serving daily meals in different churches or shelters
EDUCATION AND TRAINING:
AS Degree Candidate Business Management, Community College of Rhode Island
Expected date of Graduation 2014
Bilingual Certification Program, Community College of Rhode Island
COMPUTER SKILLS:
Microsoft Word, Excel, Access, Power Point, Outlook Express, Microsoft
Windows XP.
COMMUTY SERVICES
VOLUNTEER: (2012-PRESENT)
Nickerson Community Center, Providence, RI
. General cleaning-Kitchen, bathroom, dining areas and vacuuming
. Organized food donations up on delivery from Food Banks and other
sources. Set them up in kitchen areas and food cabinets accordingly.
. Sorted and arranged clothing donations set them up in hangers
according to size and gender and maintained the closets organized.
Contact this candidate