Medical Assistant Customer Service

Jeannine Nathan

Hyattsville, MD *****

Cell: 240-***-****

**************@*****.***

OBJECTIVE: To obtain a challenging, and fast paced position in the

healthcare industry that will compliment my knowledge, skills, and

abilities that I have gained through my 8 years as a supervisory security

officer; also to provide the highest level of customer service to patients

while servicing their needs in a medical assistant role.

. The proven ability to learn new concepts and skills while also apply

common sense understanding to carry out instructions given in written,

oral, or diagram form.

. American Heart Association First-Aid & CPR certified (Adult, Infant,

and Child).

. Great ability to effectively present information to individuals who

are unfamiliar with medical terminology.

. Ability to manage employees, multiple task and with no supervision.

. Excellent knowledge of the Microsoft Office 2007&2010 Suite especially

MS Word and MS Excel.

. Eight years of supervisory experience as an Armed SPO (Special Police

Officer).

. Skilled in Centricity, Med iSOFT, Autoclave, Medical Manager,

Cholestech LDX, and basic data entry.

Education & Certifications:

January 2011 - April 2012

. TESST College of Technology (Medical Assistant Certificate) GPA - 3.50

August 1996 - June 2000

. HD Woodson Senior High School (General Education) GPA - 3.8

EXPERIENCE:

November 2011 - Present

Erickson Retirement Home-Riderwood Village (Medical Assistant)

. Interview patients, measure vital signs, such as pulse rate,

temperature, blood pressure, weight, and height, and record

information on patients' charts.

. Regularly assisted a total of 6 physicians with patient exams with

customers from diverse cultures and backgrounds.

. Performed venipuncture's, injections, EKG'S, triage, ordered supplies,

sterilized instruments, collecting payments and exam room preparation,

mensuration, cultures, reagent strips, lab work confirmation and

retrieving lab requisition, answered multi line phones, scheduled

appointments, filing, faxing, online prescription call ins, insurance

verification.

August 2011 - September 2011 - (160 Hours)

Contemporary OB/GYN Associates (Medical Assistant) - Externship

. Interview patients, measure vital signs, such as pulse rate,

temperature, blood pressure, weight, and height, and record

information on patients' charts.

. Give injections or treatments, and perform routine laboratory tests.

. Prepare examination room as well as assist physician by providing

sterile instruments and materials as needed.

. Update Electronic Health Records in the PrimeSUITE database in order

to maintain patient records.

August 2002 - December 2010

Supervisor (Special Police Officer)-Securitas Security

. Supervise a team of myself and 3 officers during school hours ensuring

the safety of all students and staff.

. Accurately prepared and completed detailed incident reports and duty

logs.

. Responsible for the operation and oversight of instructors and

administrative staff of 15.

. Work closely with HR in order to identify and resolve employees issues

by providing ongoing problem solving and resolutions for internal, and

external clients

July 2000- August 2002

Center for Rheumatic Diseases- Front Desk Receptionist

. Scheduled patient appointments in a timely manner using WINTEAMS

database.

. Answer multiple phone lines while ensuring patient confidentiality.

Contact this candidate