Customer Service Data Entry

Joanna Hopson

**** ******* **** ***

North Chesterfield, VA 23237

Cell: 804-***-****

**********@*****.***

PROFILE

Administrative support professional offering versatile office management skills and proficiency in

Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines

without compromising quality.

EDUCATION

ECPI University- Richmond, Virginia 2013

Associate of Applied Science, Health Information Management

Completion Date- November 2013

Relevant Courses:

• Health Information Technology

• Electronic Health Records

• ICD-9-CM, HCPCS and CPT coding

Northwest Regional Technical Institute of Technology- Erie, Pennsylvania 2008

Certificate in Business Financial Accounting

Relevant Courses:

Microsoft Office

Manual and Computerized Payroll

QuickBooks and Payroll

Penn State Behrend- Erie, Pennsylvania 2006

Relevant Courses:

Business Management Courses

1

Business and Communications

Professional Development:

Microsoft Office Specialist (MOS), 2007

KEY SKILLS/ SOFTWARE

Office Skills: Customer Service Scheduling/Checking patients in and out Front-Desk Reception

Microsoft Office Telephone Skills

Medical Office Skills: Release of Information Authorizations Scanning documents

Medical Software: Medcin Software Quantim Encoder SimClaim Software EMR

Practice Fusion

PROFESSIONAL EXPERIENCE

Voices for Independence - Erie, Pennsylvania Receptionist 2009 to 2011

Handled multifaceted clerical tasks (e.g., data entry, filing, calendaring, and data entry) as the Receptionist.

Coordinated travel arrangements, maintained the front office. Handled everyone’s time sheets and interacted with the

clients and customers that entered the building.

Highlights:

• Exemplary customer service delivery and team-player attitude

• Assisted in all areas of administrative work including data entry, receptionist duties, file organization

• Maintained and prioritized daily tasks and projects including: call logs, appointments and general errands

• Oversaw daily office operations for staff of 60 employees

Ameridrives Couplings Erie, Pennsylvania Receptionist 2008 to 2009

2

Handled multifaceted clerical tasks (e.g., data entry, filing, sales reports) As the receptionist, I maintained the front

office, Coordinated travel arrangements, maintained database and ensured everyone’s needs were met. Quickly became

a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Highlights:

• Handled the phone lines, call logs, receptionist duties and filing

• Monitored all incoming faxes and mail

• Managed weekly sales reports, and client files

Hamot Medical Center- Erie, Pennsylvania Nutritional Assistant 2001 to 2007

Delivered their meals in a timely manner and provided a high level of customer service to the patients and families at

their time of need.

Highlights:

• Provided efficient customer service to patients

• Trained new employees on different work stations

• Answered the phones to assist with additional needs from the patients

V OLUNTEER ING

Chesterfield Health Department - Chesterfield, VA Medical Records Clerk 2013

Provided a high level of customer service to the Medical records department as a volunteer, helping out where needed.

Highlights:

• Purged Records

• Filed Records

• Pulled Records

3

C ERT I F ICAT IO NS

• CPR and AED

4

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