Merchandise,retail,customer service

Linda Kucharski

*** ***** ***** **** - ********, ON

**********@*******.*** - 613-***-****

I am a dedicated individual that easily adapts to any environment. I have an outgoing personality, I am

hard working and would like to work in an environment, which will enable me to enhance on my skills.

KITCHEN /CHEF EXPERIENCE

- preparing sandwiches/wraps for daily orders

-prepare platters (fruit, sandwiches, dessert squares, veggies) for special orders

-prepare hot/cold food for daily sales

-order supplies/food containers/ for kitchen/chef department

-prepare salads for customers

-washing/cleaning kitchen/chef area

-dealing with customers

-food prep for next day/weekly orders

-prepare soups for lunch/dinner specials

-set out food samples for customers

-slicing cheeses/deli meats for customers

-inventory

-daily food orders from central kitchen

recieve and put away daily orders in fridge/freezers

ADMINISTRATIVE/CLERICAL EXPERIENCE

- typing and proof reading correspondence, forms and documents

- answering multi line phone systems

- filing correspondence

- email (outlook express)

- answer, screen and forward telephone calls

- schedule and confirm appointments

- schedule and issue payments

- distributing mail

- contacting local union trades to have new employees oriented on new positions

- Internet Explorer

- arrange seminars, meetings as well as ordering catered lunches/dinners

- make and arrange travel reservations

- use of general office equipment

- order office supplies for staff when requested

- analyze incoming and outgoing memorandum, mail, and reports

- maintain and prepare manual or electronic files, inventory, mailing lists

- service office equipment and arrange for service calls

- provide information to clients and the public

- photocopy information for clients and staff

- collate documents for distribution

- proficient in Microsoft Windows, Open Office and Adobe programs

MERCHANDISER/RETAIL/CUSTOMER SERVICE EXPERIENCE

- dealing with customer enquiries related to products and services

- use of cash register, debit and credit machines

- merchandising prestige fragrance and cosmetics

- ordering cosmetics and fragrances for departments

- pooling returns, processing returns, DC tote put-away

- event set up and display POP

- maintenance of blue dot program and drawer organization

- pricing, filing, facing and cleaning

- processing customer returns

- organize backroom storage

- ensure product is replenished on shelves in a timely manner

- cycle count - advise appropriate person about stock outs/shortages

- assemble prepacks

- manage customer and prepack return authorization numbers in a timely manner as per store web

- complete planogram adjustments and changes within provided time lines

- signage and talkers displayed accordingly including, fliers, corporate markdowns

- advanced skills in MMS and PDT

- maintained security of goods in receiving and storage area in accordance to loss prevention

policy procedures

- maintain security tagging on the designated products, as per operational standards

- setting up new planograms for assigned companies to ensure the department is to store standards

- setting up new and existing stores for openings (ie. working in cosmetics, hair care, prestige fragrance

nail colour, nylons, mens zone)

- developed long term relations with customers for 100% customer service

- ensured proper documentation is completed with respect to the receiving and return of goods

- assisted all customers in the aisles and transfer to Cosmetic Staff

- supported the business to maximize the customer's experience

Work Experience

Merchandiser - seasonal

Match Marketing - Ottawa West, ON

Chef/Kitchen Supervisor

Farmboy - Ottawa, ON

October 2011 to June 2012

ISM - Merchandiser

Bay - Bayshore

September 2010 to September 2011

Beauty Boutique Merchandiser

Shoppers Drug Mart

December 2008 to May 2010

Merchandiser

Pareto - Ottawa, ON

October 2007 to March 2008

Home Day Care Provider January 06 - January 07

Education

Polish School in Polish language,history,geography

Donevan high school - Oshawa, ON

1982 to 1986

Donevan High School - Oshawa, ON

June 1985 to June 1985

McClaughlin High School - Oshawa, ON

Skills

Inventory skills, shipping experience,clerical,retail.

Additional Information

I am a very hard worker, I work great with others in a team, or on my own. I put 150% in everything I do. All my customer service was secret shopped many times and always scored 100%. Give me a chance to meet with you, and I promise, I AM the person you are looking for.

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