Customer Service Sales

Schauna Boynton

** ********* ***.

Montclair, NJ 07042

732-***-**** - *******.*******@*****.***

OBJECTIVE

Energetic, motivated Professional and team-player seeking to obtain a

position where customer relations, computer knowledge, organizational

abilities, and business intelligence will be utilized to assist in daily

tasks and enhance company's brand name with the possibility of relocation.

Education

Rutgers, The State University Of New Jersey B.A. in

Psychology, 2013

Professional Experience

Telecommunications Operator, Mountainside Hospital, Montclair, NJ (2013-

Present)

. Operate overhead paging system and initiates code pages for emergencies.

. Collect and update on-call schedules as needed.

. Communicates with sensitivity to patients, taking their concerns, stress

level into consideration.

. Answer and transfer calls on a multi-line phone system. Accept

deliveries, sort mail, and maintain phone lists.

. Handle additional projects as assigned. Handle sensitive and/or

confidential documents and information

Office Coordinator, DARDEN CONSTRUCTION, LLC., Newark, NJ (2011-2013)

. Provide receptionist services. Operated office machines, such as

photocopiers and scanners, facsimile machines, voice mail systems, and

personal computers.

. Acted as an Accounts Receivable Clerk. Conducted basic bookkeeping, and

completed banking transactions. Fulfilled billing and collections.

. Assisted clients to determine pick-up or delivery needs and/or status and

respond to billing inquiries.

Accounts Receivable Coordinator, New Jersey Law Journal, Newark, NJ (Full-

Time 2005-2011)

. Handled accounts payable and receivable while monitoring customer account

details for non-payments, delayed payments and other irregularities.

Performed data entry, billing, faxing and mailings.

. Processed and received adjustments, credit memos, vendor checks, journal

entries, and mailed invoices.

Call Center Sales Representative, Circuit City, Woodbridge, NJ (2005-2008)

. Operated high quantity of incoming calls and performed data entry.

. Assisted customers with orders, pricing and delivery. Determine customer

needs and provide solutions.

. Met hourly and daily call targets and solved problems within the set

timeframes. Kept a log of the calls and actions.

Additional Part-Time Experience

Teller, Weekend Shift Leader, PNC Bank, Glen Ridge, NJ (Part-Time May 2011-

Nov. 2011)

. Authorized checks while receiving and verifying loan payments, mortgage

payments and utility bill payments.

. Performed cash management, customer service, balanced cash drawer

. Achievement: Hired as junior teller; promoted because of accurateness,

pace, and skills.

Sales Associate, Nordstrom, Short Hills, NJ (Seasonal Dec. 2007- Dec. 2009)

. Increased brand sales by developing and maintaining relationships with

customers across departments. Addressed product needs, and met business

goals. Opened new Nordstrom Fashion Rewards accounts.

Key Holder, G&G Clothing Store, Wayne, NJ (May 2006-Sept. 2007)

. Work towards creating a bridge between and assisting with sales,

merchandising, operations, training and development and loss prevention.

. Assist in recruiting procedures. Welcomed and Trained Associates by

utilizing my sound communication and demonstration skills.

Skills

File Management, Microsoft Mail, Microsoft Money, Microsoft Office, AS400,

People Soft, Intellidesk, POS Systems, Quark Xpress, Solomon IV,

Switchboard Operator, billing, data entry. Medical Terminology, ICD-9, CPT

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