Customer Service Administrative Assistant

LUCILLE EDWARDS

**** ********* **** ***- ***-****

Cell

Humble, TX 77338 281- 821-6295 Home

Career Objective: To obtain a position as an Administrative/Human

Resources

Technician based upon my knowledge, training and

experiences

Areas of Expertise

Over 13 Years of experience in Administrative and Human Resources, ability

to attract, retain and develop high caliber professionals in a team-

oriented environment, customer service relations, proficient in office

automations

Experience

Medical Records Clerk/Assembling 9/2004-7/2013

. Assembles medical records into proper permanent format

. Matches medical records with corresponding loose reports

. Handles phone/walk-in requests for records

. File records, helps make folders, scanning records

. Prepares FHT strips for filing, release of information

Human Resource Assistant 3/2003-5/2004

. Executed over 1,400 personnel tractions monthly

. Prepared orders, requests, and prepare documentation while

processed personnel in/out of the battalion

. Managed day to day office activity, established priorities, and

coordinated with department supervisor

. Modified and updated system generated report, providing critical

data to the Department of the Army

. Analyzed and resolve pressing issues

. Oversighted all day-to-day-business processes

Administrative Assistant 09/2001-07/2002

. Collected and organized personnel hiring documents, Scan documents

. Prepared payroll for six external locations, validate invoices and

submitted

. to Branch Headquarter

. Scheduled work assignment for six regions

. Prepared message for Regional Manager and correct memo to

University

. Prepared monthly reports and validate for accuracy

Clerk II/Microfilm 04/1999-03/2001

. Maintained and verify student enrollment files and staff

. Distributed incoming and outgoing mail

. Ensured student personnel file were updated and posted to custodial

microfilm

PBX Operator 01/1996-7/1998

. Routed incoming and outgoing calls, updated telephone directory

. Distributed of official mail to Human Resource Department

. Schedule dreservations for clients, provide billing reports to

customers

. Composed correspondence on administrative support or clerical

functions

. Handled calls of varying priority circuits, if necessary

. Kept records of call for computing charges and statistic on system

EDUCATION

High School Graduate 1981

Diploma from International Business College (Medical Transcription

Specialist) 1985

One year ElPaso Community College in Human Services 1992

TRAINING

Nursing Assistant Training 1992

AWARDS

U.S. Army Letters of Appreciation for customer service, Ft Lee, VA

Letter of Appreciation, Schweinfurt, Germany

REFERENCES

Sharon Bookman-713-***-****

Beth Lee-832-***-****

Don Wiseman-707-***-****

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