Customer Service Sales

ANGELA D. GRIFFIN

**** ******** ***** ** ********* NV 89014 . 909-***-**** .

*********.*********@*****.***

Verizon wireless - west covina /upland, ca

With over five years of experience in telecommunications sales and two

promotions, I have continually demonstrated exceptional customer service,

knowledge of products and services, ability to market and increase sales,

all the while helping to foster a team atmosphere of good morale.

Retail Sales Representative, February 2011 - Present

. Managed over 50 business accounts

. Received recognition for exceeding the minimum 20% sales quota, by

maintaining an individual sales quota of 80% for three years straight

Customer Service Representative, February 2009 - February 2011

. Assisted customers needs by answering billing and various account

inquiries

. Troubleshoot customer devices.

. Increase sales by creating opportunities through upsales to walk-in

customers and cold calls

Greeter, September 2007 - February 2009

. Greeted and welcomed guests into store

. Organized and managed floor operations to maintain steady, smooth traffic

in store

. Provided exceptional customer service by answering billing and product

inquiries

. Promoted new products and executed demonstrations of products and

services

a.c.n international - santa ana, ca

Team Coordinator/Representative, September 2006 - August 2007

. Sold home internet packages and digital phone service.

. Provided assistance to business and consumer clients by answering billing

inquiries and troubleshooting various needs

. Strategized marketing of products and services.

jack in the box - covina, ca

Crew Member, September 2004 - May 2007

. Maintained customer satisfaction and assisted customers by taking orders

and completing payment transactions

. Suggested up sales and prepared food as needed

. Continually met drive-thru time quota

education:

MT. SAN ANTONIO COLLEGE, WALNUT, CA - PRESENT

Working towards Associate's degree with Major in Human Resources and minor

in Business Marketing and Sales

SIERRA VISTA HIGH SCHOOL, BALDWIN PARK, CA - Class of 2004

additional skills: Proficient in Microsoft Word, Excel, PowerPoint

pERSONAL MOTTO: "You were born to win, but to be a winner you must plan to

win, prepare to win, expect to win" -Zig Ziglar

Contact this candidate