407-***-**** • acdj5q@r.postjobfree.com • ** SW **th Street #1018 Miami, FL 33130

FATIMA PAROO

SUMMARY OF QUALIFICATIONS

• People-oriented professional with the ability to generate trust and rapport with clients

• Comfortable and effective working in a self-managed or collaborative environment

• Confident communicator with high caliber presentation, service, and sales skills

• Ability to organize, motivate, and contribute quickly and positively to the organization

•

PROFESSIONAL EXPERIENCE

Loews Miami Beach Hotel – Miami, FL

5/2013 - Present

Recruitment Supervisor

In my current role, my responsibility is to oversee all aspects of recruiting new team members for a 790 room (roughly 800 employee hotel). This

includes pre-screening applicants, scheduling phone interviews, conducting manager Talent + interviews, and hiring them into our system. I

work with E-Verify to confirm employment eligibility as well as schedule drug and background testing for all new hires. This also includes

preparing new hire folders for orientation before and after orientation is complete.

Professional Bartending School – Arlington, VA

3/2011 – 4/2013

Job Placement Director/Recruiter

As the Job Placement Director my role is to work with graduates of the school to assist in placing them in jobs in the surrounding Maryland,

Virginia, and DC area. Part of this role is to communicate with bar managers to generate new leads for my graduates. I conduct job placement

“sessions” to assess the graduates and see what level they are on as well as their personality in order to find the right job fit for them. My other

role at the school is also to do sales where our goal is to convert as many leads into students as possible. It is a small staff so I do everything

from registration to accounting for each student.

Gaylord Resort and Convention Center

5/2006 – 1/2011

Gaylord National Resort and Convention Center/Food & Beverage Department– National Harbor, MD

9/2009 – 1/2011

Restaurant Sales Manager

I was brought to the Gaylord National, a 2,000 room resort with four restaurants, two lounges, and 100+ suites with the intention of

a ssisting in the development of the restructuring their Restaurant Sales Department. I have since created an organized system between

t he Sales Team and the Restaurant Managers to ensure the events are being executed more efficiently. I’ve also contributed to

d eveloping marketing promotions to increase our sales revenue. Prior to my arrival, the department produced $1.7 Million between

2 009 and 2010. Since my arrival, we ended the year at $4 Million which is attributed to the new sales method that has been put into

p lace that allow us to run more efficiently and turn 85% of our inquiries into definite bookings.

Gaylord Palms Resort and Convention Center/Food & Beverage Department– Kissimmee, FL

8/2008 – 9/2009

Restaurant Sales Manager

I sell, plan, and execute private events in all three restaurants and the one lounge located within the 1,400 room Resort. Part of my

r ole in creating the contracts for these events includes working with the chef’s to create menus, setting up and ordering linens,

c enterpieces, floral arrangements, and any other specific décor through our vendors as well as working with our entertainment

d epartment to create uniquely themed events. During the function, I act as the onsite coordinator to ensure proper implementation of

c lient specifications. In doing this, I build strong relationships with my clients to ensure they return multiple times each year. The

m arketing side of my position requires me to update and maintain our web site as well as create outlet promotions to bring in

a dditional revenue each year. From 2008 – 2009 I brought in a total of $1.6 Million dollars in Restaurant Event Revenue.

Gaylord Palms Resort and Convention Center/Food & Beverage Department– Kissimmee, FL

3/2007 – 8/2008

Administrative Assistant II/Coordinator for the Restaurant Sales Department

I worked closely with the Restaurant Sales Manager to assist with organizing and selling group events in the outlets. My

a dministrative role included printing menus and thank you cards, tracking the revenue generated from each event, creating and

r evising contracts, setting up appointments, and sending follow up letters to clients after their event was complete. I would also create

a nd send out e-mail blasts to potential repeat clients letting them know of upcoming special events we will be having. My coordinator

r ole came in to play when the events were taking place. I would act as the onsite contact to ensure the event ran flawlessly from

b eginning to end and that the client left happy to ensure they would return.

Gaylord Palms Resort and Convention Center/Sunset Sam’s Fish Camp – Kissimmee, FL

5/2006 – 3/2007

Hostess/Trainer

I was responsible for greeting as well as seating guests to their appropriate tables. I made guest reservations and worked with my

t eam of hostesses and servers to make sure each guest had a memorable dining experience. I was also a Star Trainer where I would

w ork with new employees when they were hired at the restaurant. Finally, my role included creating the weekly schedule for the

e ntire front of house staff.

EDUCATION

Bachelor of Science, Early Childhood Education, University Of Central Florida, Orlando, FL; Graduated with Honors

References

Brett Hollingsworth – 571-***-****

acdj5q@r.postjobfree.com

Manager of Professional Bartending School

Robert Stanfield - 407-***-****

acdj5q@r.postjobfree.com

Former Vice President of Food and Beverage at the Gaylord Palms and Gaylord National

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