Familiar with all aspects of business management. Adept at schedul

A ntonio Lopez

**** *. ****** *** *******, TX ***01 (********@*****.***) 210-***-****

SUMMAR Y OF QU ALIFICATIONS

• Familiar with all aspects of business management. • Adept at scheduling and planning.

• Hard worker, able to multi task effectively. •Outstanding training, leadership, and • Prove ability to lead effective

team's communication skills. •Well organized, detail oriented professional with over 10 years of customer service.

PROFESSIONAL EXPERIEN CE

Team lead Course Materials

Follett CO. San Antonio, TX November 2012 to November 2013

• Assisted the Manager in providing excellent customer service; conducting inventory counts.

• Executed research and compiling data; receiving and shelving books; and daily housekeeping within the text

department.

• was cross trained to work in other areas of the Bookstore

Manager.

U STORE IT, Self Storage El Paso, TX June 2011 to October 2012

• Delivered superior customer service through proper phone techniques, as well as to walk in customers • Assisted

personal & business Customers with determining storage needs • Rented storage units to attain store revenue goals •

Sold related merchandise (locks, boxes, bubble wrap) • Offered Insurance Products to protect Customers’ Stored Property

• Managed the Accounts Receivable process • Performed property maintenance/upkeep

Assistant Manager

Ross, El Paso, TX July 2008 to May 2011

• Assisted manager with daily functions of store

• Oversaw and assisted with all daily activities, including Front End Supervisor, opened and closed functions, and

customer service. • Hired and trained employees, prepared weekly schedules, monitor and evaluated performance. •

Developed and motivated new employees to perform 100% costumer service.

• Responsible for stock room, payroll, and meeting recovery standards.

Supervisor

CBA Textbooks El Paso, TX August 2004 to May 2008

• Managed daily operations, scheduled staff assignments, and supervised staff. • Maintained inventory control system,

monitored and approved incoming deliveries. • Arranged promotional displays. Worked closely with vendors on

promotions and Sales •Promoted rapidly from Clerk to Supervisor.

Education Diploma

(Jefferson High School 1996) El Paso, TX

Skills

Retail Management, Supervisor, Customer Service, Cashier stocker

Typing Speed: 35 Words Per Minute

Data Entry Terminal (PDT, Mainframe Terminal, Email Software (Outlook Thunderbird, etc.) Internet Browser

(Internet Explorer, Firefox, etc.) Peripheral Devices (Scanners, Printers, etc.) Personal Computers Word Processing

Software (Word, WordPerfect, etc.)

Additional Computer Skills: Basic computer

Language Skills English Excellent (Read Write Speak) Spanish Excellent (Read Write Speak)

Keywords: Manager, Supervisor, Assistant Manager, Stock lead.

References upon request

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