Customer Service Project
Resume:
TAIWO OLAMIDE YUSSUFF
**** ******** ****** ********* ***( Hamilton, L8K 1P4 ( Phone: (519) 998-
**** ( *******@*****.***
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PRofile and skill
. 5+ years of excellent performance as a Sales and Customer Service
representative, Administrative Assistant, Systems Engineering Junior
Intern, Self employed, Business Development Officer, Project Volunteer
and Quality Inspector and Rework with a keen business and Project
Management mindful approach.
. Highly proficient in Ms Office suite( Word, Excel, PowerPoint, Ms
Project), Quality Control and Management, Risk and Issues Management,
Stakeholder Management, Strategic Planning, Conflict Management,
Problem solving, Negotiation, Communication Management, Managing
Project Teams, Leadership, Performance Reports and Data Analysis, Ad
Hoc reporting, Portfolio, Program and Project Management.
Education,certificationS,PROFESSIONAL AFFILIATIONS/ASSOCIATIONS
Conestoga College Doon Valley .ON
Ontario Graduate Certificate ( May 2013 - December 2013)
Project Management
University of Lagos, Nigeria
B.Sc Honors Systems Engineering (September 2003 - November 2008)
Diploma in Systems Engineering ( August 2002 - September 2003)
Member of Project Management Institute (PMI) Member ID: 2930737
Member of Chartered Institute of Purchasing and Supply UK
Level 4 (In view)
WORK EXPERIENCE
Automotive Assembly ( Feb 2014 )
Tiercorn Corp - Stoney creek,Hamilton
. Automotive assembly working online
. Assembling bumpers
. Inspecting parts
. Moving finished products off the line
Quality Inspection and Rework (December 2013 - Jan 2014)
Yazaki North America - Kitchener
. Quality control and Inspection
. Check for defect on different automotive parts
. Check for rust on different automotive parts
. Check for conformance to requirement
. Record the faulty parts and separate from non-faulty parts
Project Volunteer (September 2013 - November 2013)
One match stem cell and marrow network (Canadian Blood Service) - Conestoga
College Doon Valley
. Awareness creation of the project called "One Match " through
different media to Conestoga students
. Enlightened students and staffs about donation of stem cells to
patients in need
. Shared fliers to students and staffs
. Conducted classroom presentations about stem cells donation
. Registered and swabbed willing volunteers for stem cells donation
Business Development Officer ( September 2011 - December 2011)
Jatori Nigeria Limited
. Look for prospective customers interested in private branch exchange
(PBX) for their company or improving their internal and external
communication with our products as their company expands
. Suggest the features needed as to the specification needed and
required of any company of interest
. Upgrade the features of existing customers if required and needed as
to specifications
. Follow up on existing and new customers
. Manage accounts for existing and old customers
. Report to the Head of operation at the end of the day and week on the
progress report and status report
. Set up meetings with Customers and Head of Operations if need be
. Make phone calls to potential customers about the available products
and how it can be of great benefit to their companies
Self Employed (April 2010 - August 2011)
Prime Refreshments
. Preparation, packaging and distribution of home made Drinks.
Administrative Assistant ( March 2009 - February 2010)
National Youth Service Corps - Federal Polytechnic Bida Staff School,Niger
state, Nigeria
. Manage and distribute information to the staffs
. Store,organize, manage and document files
. Type, edit and proof read documents for the vice principal
. Prepare agenda for meetings
. Record the minutes of meetings with staffs
. Attend to parents and visitors
. Take inventory and coordinate repairs to office equipment
Self Employed (November 2007 - February 2009)
Tobbs Wears
. Ordering, buying, shipping and selling of clothing, accessories, and
shoes
Intern ( June 2007 - October 2007)
Nigerian Breweries Plc Lagos, Nigeria
. Automation, Logistics and planning, Inventory, Maintenance, Storage,
packaging, brewing
Sales and Customer Service Executive ( February 2002 - March 2005)
Yurel Investment Plc Nigeria
. Maintain accurate and current database
. Develop and maintain relationship which benefit client
. Handle enquiries
. Maintain accurate records of all contacts with clients
. Liaise with suppliers to check the progress of existing orders
. Check the quantities of goods on display and in stock
. Handle correspondence related to all selling activities
. Make accurate,rapid cost calculations and provide customers with
quotations
Volunteer / LEADERSHIP
Experience
. Conestoga College ( Student life Orientation leader and International
student Leader)
. One Match Stem cell and Marrow Network (Canadian Blood Services) -
Project Volunteer
. Conestoga Student Incorporation (CSI) Leadership Workshop (2013)
. Engineering Graduating Student Committee (2008) - Welfare Committee
. Final Year Research Project Group Leader (2008)
. Citizenship and Leadership Training Centre, Apapa, Lagos, Nigeria
(2000)
REFERENCEs
Dave Knight
Course Instructor,
Project Management,
Conestoga college,
Doon Valley Campus,
Kitchener, ON.
*******@**********.**.**
Sharron Cairns
Coordinator, Donor Management
OneMatch Stem Cell and Marrow Network
200 - 35 Stonechurch Rd.
Ancaster, ON L9K 1S5
Contact this candidate