Customer Service Quezon City
Resume:
LALAINE A. ANTONIO
** ***** **. *** ****** de Porres Quezon City
* *************@*****.***
OBJECTIVE
To obtain a position that will enable me to use my strong organizational skills, educational
background, experiences, and will allow me to work to a position of more responsibility.
EDUCATIONAL BACKROUND
Tertiary Bachelor of Science in Hotel and Restaurant Administration
June 2005- April 2009 University of Saint Louis Tuguegarao
Mabini St. Tuguegarao City
Secondary Our Lady of Victories Academy
June 2001- March 2005 Centro Amulung, Cagayan
Primary Baculud Elementary School
June 1995- March 2001 Baculud Amulung Cagayan
QUALIFICATIONS
• Strong interpersonal skill.
• Has the ability and willingness to work in a fast-paced, demanding, and frequently
changing environment.
• Highly trustworthy and ethical.
• Confident and poised in interactions with individuals from variety of cultures.
• Ability to multi–task effectively.
• Thrives on change, innovation, and teamwork
• Available to work after hours, weekends, and as required.
SKILLS
• Knowledgeable in computer applications (MS Word, Office, Excel, Power Point, Great Plains,
Customer Management System)
• Basic troubleshooting of computer, Cisco modem, router and HDMI set up box.
• English proficient
• Tour guiding Skill
• Familiar in selling techniques.
WORK EXPERIENCED:
TEAM LEADER - August 30, 2013 – Present OF CABLELINK AND HOLDING INC.
Linkserv Contact SOLUTIONS INC.
117 Cablelink Bldg. West Ave. Brgy. Bungad Quezon City
• Prepares daily/weekly/monthly report.
• Evaluate Customer Service Agents.
• Conducts coaching and training to Agents.
• Attend sales training from program providers.
• Helping with training and development.
• Handling complaints (from both staff and customers)
• Financial responsibilities.
• Ordering stocks needed in operation.
• Helping with promotional events.
• Personnel duties.
• Reply inquiries, comments, suggestions and complaints of clients.
• Reporting to senior level management.
CUSTOMER SERVICE ASSISTANT - May 29, 2010 – July 30, 2013 OF CABLELINK AND
HOLDING INC.
Linkserv Contact SOLUTIONS INC.
117 Cablelink Bldg. West Ave. Brgy. Bungad Quezon City
• Receives phone inquiries and complains.
• Up selling
• Prepares contracts and schedules of reservations.
• Assist phone and walk-in applicants.
• Handles logging of schedule for collection, billing inquiries and complains.
• Assist customers in their technical problems thru phone (e.g. internet/cable troubleshooting)
EVENT COORDINATOR- September 25, 2009 - May 15, 201o
SWEET TREATS BALLOONS AND PARTY NEEDS
U-B Tanza Tuguegarao City
• Handles incoming inquiries and book functions.
• Meet with guests and gather as much information as possible so each function can
proceed smoothly.
• Prepare papers after meeting with clients; process banquets and banquet services.
• Supervises functions in progress as to respect guests wishes.
• Performs special projects and assignments in relationship to events needs.
CASHIER – March 20, 2008 to April 18, 2009
STAR MAGIC ENTERTAINMENT BAR
• Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly
environment which includes greeting and acknowledging every Guest, maintaining outstanding
standards, solid product knowledge and all other components of Guest Service.
• Maintain an awareness of all product knowledge information, merchandise promotions, test
merchandise and advertisements.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Assist in processing and replenishing merchandise; participate in receiving and monitoring floor
stock; ensures re-wraps are done promptly.
• Adhere to all Company policies, procedures and practices including signing, pricing, and loss
prevention.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media
accountabilities at POS registers.
• Communicate Guest requests to management.
• Any other duties as assigned by management.
TRAININGS AND SEMINARS ATTENDED
English Proficiency Training- Excel Asia Training Center
May 25- June 08, 2009- Excel Asia, Pasong Tamo Makati City
On the Job Training- Subic International Hotel Corporation
Nov.18, 2008 to Dec. 14, 2008 -Rizal cor. Sta. Rita Road Subic Bay Freeport Zone, Olonggapo City
Shipboard on the Job Training- M/S San Paolo Cargo Vessel- Negros Navigation
October 11-16, 2008 -M/S San Paolo Cargo Vessel- Negros Navigation
Assigned in different departments in ship
• Gift shop department
• Galley /culinary department
• Housekeeping department
• Entertainment department
Seminar on Basic Hotel Operation and Front Office, Housekeeping and Food & Beverage
May 22-24, 2008 Palazzo de Loag Hotel, Loag Ilocos Norte
Wine Conference, Wine & Food Pairing, Wine Services and Presentations and Wine
Making
July 29, 2007- Baguio City National High School
Third Annual Convention – Tourism and Hospitality Industry Prime Frontiers for
Progress and Development-Bulwagang Teodulfo Domingo University of Saint Louis Tuguegarao
Fourth Annual Convention-Tourism Business and Hospitality Industry in the 21 st Century
Venturing and Embracing Phenomena-September 08, 2006- Max's restaurant Tuguegarao City
PERSONAL DETAILS:
NICKNAME: “LALA” OR “LHAINE”
BIRTHDATE: May 30, 1988
AGE: 25 yrs. old
PROVINCIAL ADDRESS: 27 Azurin Bldg. Tanza Tuguegarao City, Cagayan Valley
STATUS: SINGLE
WEIGHT: 51kgs
HEIGHT: 5'2
INTEREST: web surfing, reading magazines, traveling, and cooking.
CHARACTER REFERENCES:
Ms. Shiela Hernandez – Manager
Linkserv Contact Service Inc.
117 Cablelink Bldg. West Ave. Brgy. Bungad Quezon City
093*-***-***-** (02) 825-6789 loc. 9 - 5804 or 9 – 5420 * ***********@*********.***.**
Mr. Marlon Tibay - Marketing Specialist / Content Expert
Cablelink & Holdings Corp.
117 Cablelink Bldg. West Ave. Brgy. Bungad Quezon City
093*-***-**** / 092*-***-**** (02) 825-6789 loc. 9- 3211 * ****.***@*********.***.**
Ms. Regina Laurio – Team Leader
Linkserv Contact Service Inc.
117 Cablelink Bldg. West Ave. Brgy. Bungad Quezon City
093*-***-**** (02) 825-6789 loc. 9 - 5804 or 9 – 5420
Contact this candidate