Customer Service Sales

Rosalinda Wirth

Milwaukee, WI

**********@*****.*** - 1-414-***-****

WORK EXPERIENCE

Sales Assistant

Arandell Corporation - Menomonee Falls, WI - October 2008 to Present

Responsibilities

Creation of all job proposals & job confirmations. Transfer data into appropriate format to present to clients

based on what phase of the bidding process they are in. Accuracy is key and is extremely important, as well

as gaining confident knowledge in the pricing rules and guidelines to ensure I'm able to catch any errors that

may have slipped through estimating. Responsible for the creation of individual client contracts and multiple

job agreements. Keep all clients information confidential and up to date including all price adjustments or

agreements, as well as ensuring any price adjustments have proper verification of approval by management.

Create informative packets with samples of current work that is within the same markets to perspective clients.

Research prospective clients and input information into company database for future contact by the sales

force.

Accomplishments

I was successful in the creation of multiple S.O.P's that are now in place that have not only removed the margin

for errors but also provide a more efficient turn around. I have always remained and have received praise for

always going beyond in my efforts to come up with cost effective contributions to the work flow processes.

Skills Used

Knowledge in Excel, Word, PowerPoint, Outlook & Windows Office Programs. I also developed a proficient

level of understanding in the companies online program database, " Customer Connect"

Assistant Manager

Heinneman's Restaurant - Fox Point, WI - September 2007 to September 2008

Responsibilities

Supervision of store and crew. Generate weekly employee schedules. Maintain accurate inventory counts of

all products within the store. Place weekly orders to maintain an adequate supply to accommodate customer

demands. Handle customer discrepancies, as well as conflict resolution among crew members. Perform

employee evaluations, I was also involved in evaluating new applicant applications as well as running interview

process.

Accomplishments

Or store location was #1 Sales before the company closed it's doors, our location also received daily praise

from customer feedback based on store appearance and food quality.

Skills Used

Communication, decision making within a face paced environment, conflict resolution, overall variety of people

skills a daily requirement.

Assistant Manager

Rocky Rococos - Wauwatosa, WI - March 2003 to September 2007

Responsibilities

Supervision of store and crew. Weekly inventory and generating orders to maintain a fully stocked facility.

Weekly sales projections, broken down to every half hour to manage food waste. Making sure the employees

met all codes of conduct and the facility was kept in superior conditions for customers to feel at ease. Interview

potential employees, as well as conduct annual reviews.

Accomplishments

Helped bring the location which was on the verge of shutting it's doors to the #1 store grossing well over 1MM

in profit.

Skills Used

Communication, customer service, mathematics competency, decision making under pressure, delegation of

duties, problem solving skills, conflict resolution skills

EDUCATION

Grandview High School - Milwaukee, WI

2000 to 2002

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