Customer Service Power Plant
Resume:
Gonzalo Crespo Báez
Tampa, FL 33647
***********@*****.***
Objective
Seeking for a job position in a company that provides the opportunity to apply my knowledge,
skills and experience to continue my development as a successful technician.
Education
University of Puerto Rico, Bayamón Campus
Bachelor in Electronic Engineering Technology, June 2007
Technical Operations-Collegiate Training Initiative (TO-CTI) and FAA Approved
Skills
• Ability to learn and relate technical concepts promptly
• Good organizational and communication skills
• Strong attention to detail
• Good customer service skills
• Good analytical and problem solving skills
• Good communication skills to relate with team members and support workers
• Technical ability to repair computer hardware including Windows-based PCs and
Macintosh Apple platforms
• Skilled in repairing and troubleshooting of computer hardware, software, computer
networking and printers
• Able to repair, install, upgrade, and maintain desktop and notebook computers as well as
printers and scanners
• Basic experience with operating Systems – Win XP, 7, Vista, antivirus and firewalls
Experience
Electric Power Authority, San Juan, PR
Data Transmission Technician, 2007 - 2012
Responsible for creating cable drops infrastructure in data centers and offices over the entire
Island. Configuration of communication equipment such as: antennas, switches, routers, printers
and workstations. Installation of communication racks and cable trays, construction of simple
electrical outlets to supply the equipment as needed.
Electric Power Authority, Bayamón, PR
Customer Service Investigator, 2005 – 2007
Responsible for the detection of power consumption irregularities in residential and business
locations. Provide advice and create reports according to evaluation results. Perform readings of
electrical meters and provide support to office analyst in order to solve power consumption
irregularities in a timely manner.
Electric Power Authority, Arecibo, PR
Power Plant Electrician, 2003 – 2004
Responsible for the repair and maintenance of electrical systems including motors, bank of
batteries, CO2 sensors and installing electric cabling for instrumentation equipment.
Electric Power Authority, San Juan, PR
Office Clerk, 2000-2002
General office duties that included organizing documents, answer phone calls and
assist office personnel.
Certifications
CompTIA A+ certification
Federal Communications Commission (FCC) License – 2008
Interests
Computer repair and troubleshooting, telecommunications, networking and electronics.
Languages
Fluent in written and spoken Spanish and English.
References
Available upon request.
Contact this candidate