Customer Service Management

Natalie Coughlan

Flat *, Castalia Court

McCudden Road Mobile: 079**-******

Dartford, DA1 5QL Email:

****************@*******.***

Profile

I am well organised, reliable and conscientious with effective

interpersonal skills which includes problem solving capabilities, self

motivation and the ability to meet deadlines in a pressurised environment.

I have the capability to communicate at all levels ensuring a good working

relationship when working as a team but also have the initiative to work

alone. I have strong customer service skills, an excellent telephone manner

and I am computer literate. I enjoy a challenge therefore I have the

ability to learn new software and procedures quickly.

2011 - Present

After being with my previous employer for 11 years the company went into

liquidation resulting in everyone being made redundant. After this I

decided to take a career break. I have been travelling as well as doing

various temping roles in between. These roles have ranged from Telesales,

Customer Services, Care Work, Reception, Secretarial and General Office

Adhoc. I am now looking to get back into work full time.

Rbt 2000 - 2011

Rbt . 41-45 Blackfriars Road, Blackfriars London SE1 8PQ Tel 020 7904

0530

A division of South Eastern Trains Limited. As part of a Train Operating

Company (TOC) they are able to sell the full range of national tickets and

have access to all fares from the cheapest value fares to Executive First

Class. Established since 1993 they have built a strong client base which

includes market leaders in the legal, financial and retail sectors.:

Travel Consultant

Responsible for the administration of external client's season ticket loan

schemes. Helping to streamline the process by issuing, creating duplicates,

changeovers and dealing with refunds. As a team member I help to provide a

tailored service to fit company procedures.

Specific Accomplishments

- Dealing with incoming telephone and email enquiries

- Prioritising tasks

- Creating correspondence, letters, memos, emails - internally and for

external clients

- Filing, faxing and photocopying

- Updating files for company records, electronically and manually

- Liaising with all levels of management and staff

- Responsible for courier/mail despatch, incoming mail and ordering stock

- Flexibility to cover staff shortage in the Accounts Department and

Reception

- Balancing and generating invoices on a weekly basis

- Dealing with season ticket requests including refunds

- Booking travel for clients

- Training new staff

- Implementing new procedures for the department

- Meeting and greeting clients

- Cross checking work for errors

Barclays PLC 1999 - 2000

Barclays PLC is a global financial services provider engaged in retail and

commercial banking, credit cards, investment banking, wealth management and

investment management services.

Till Clerk

Responsible for large amounts of till work and also ensuring that accounts

are balanced correctly on a daily basis. Provided a high level of service

to clients to ensure each others needs were met.

Specific Accomplishments

- Balancing accounts for clients

- Packaging large amounts of money

- Till management and daily reconciliation

- Flexibility to cover other departments

- Liaising with all levels of management and staff

- Dealing with telephone enquiries

Homebase 1998-1999

Homebase is the UK's second largest home improvement retailer and is

recognised for choice, style and customer service across the wider home

enhancement market. It has more than 300 large, out-of-town stores

throughout the UK and Republic of Ireland.

Till/Floor Assistant

Responsible for general duties including till work, general administration

and the upkeep of the store. Provided excellent customer service to the

public on a one to one basis.

Specific Accomplishments

- Dealing with customer enquiries

- Till management, balancing tills daily

- Restocking Shelves

- Data Input

Education and Professional Qualifications

- RSA Text Processing Level I & II - Distinction

- RSA Word Processing Level I & II - Distinction

- RSA Legal Text Processing Level I & II - Distinction

- Shorthand Typing - 50 wpm

- NVQ Business Administration Level II

- 8 GCSE's - Blackfen School for Girls, Sidcup

Training and IT Skills

- Computer literate: Microsoft XP, Word, Excel and Access

- Word 2003, Essential Formatting Skills, Essential Table Techniques,

Styles and Templates - 2005

- Excel 2003, Managing Work Sheets, Formulas and Shortcuts, Useful

Functions - 2005

- First Aid 2013

- AGE Medical Receptionist Certificate 2013

Personal

Date of Birth: 27th February 1982

Interests: I have a varied choice of activities which I like to undertake

during different times in the year but my main interests are reading and

cooking, which I try to do all the time. I enjoy socialising with friends,

with restaurants and cinemas being my favourite places to visit.

Full Driving Licence

References

Supplied on request

Contact this candidate