Management Process Improvement
Resume:
George Hwang, I.M.B.A.
**********@*****.***
SUMMARY
Experienced and highly-motivated IMBA professional specializing in strategic management. Strategic thinker with strong leadership skills: pairing
creative vision with detail-oriented planning. Well organized and effective communicator with cross-cultural awareness and multiple language skills in
English, Mandarin, Taiwanese, and Japanese. Ranked # 2 in Division at the John Molson International MBA Case Competition.
EXPERIENCE
AIDS HEALTHCARE FOUNDATION World’s Largest AIDS Non-Profit (Healthcare) Los Angeles, California USA
IT Strategy and Operations Manager 2012 - Present
Worked directly with the AHF Management Team to analyze and implement various measures resulting in estimated savings of $1,077,216
in 2012 and $656,454 in 2013.
Developed, proposed, and implemented a 5 year plan to significantly reduce the AHF IT budget by $8,875,125 over 5 years.
Performed a comprehensive evaluation and analysis of the entire AHF wireless bill, consisting of over 1,600 domestic and global cell
phones and mobile broadband devices, resulting in $542,134.
Negotiated and received a $133,936 and $38,244 credit from AT&T and Verizon, due to carrier errors discovered from the bill analysis.
Strategically sourced and evaluated vendor proposals, performed contract review, and performed high-level negotiations with C-Level
Executives of new and existing major vendors, consultants, and partners (ERP, MPS, Leasing, Client Service Mgmt, Database Mgmt,
Salesforce, Sharepoint, Managed Print Services, etc…).
Led a 5 member team to implement internal IT changes and provide training for AHF healthcare providers to meet Meaningful Use criteria,
resulting in receiving $240,000 incentive money from CMS.
LAB CONSULTING PARTNERSHIP Process Improvement Consulting Firm (Financial Services) Various Locations, USA
Strategy & Process Improvement Consultant 2011 – 2012
Performed an in-depth analysis of the client’s end-to-end private loan origination strategy and process, resulting in over $5 million cost-
savings from overcapacity, fluctuating productivity, and inefficient processes.
Conducted a Capacity Model for the IT Division Solution Center to measure, analyze, calculate and remove inefficiencies, wasted time,
increase work capacity, and many other aspects for staff receiving incoming calls for IT-related assistance; revealing $200,000 in benefits.
Analyzed and managed the IT Report Inventory and Genome Project to catalogue all reports (financial, IT, audit, etc…). Map out
overlapping and redundant data and eliminate rework of existing reports, which resulted in over $250,000 in cost savings.
Led a comprehensive primary and secondary research study called the “1000 Applications Project,” to find obscure sources of application
breakage and implemented a detailed plan resulting in 20% cost savings of manually worked processes.
MELTWATER NEWS Online Media-Monitoring SaaS Firm Austin, Texas USA
Business Development & Strategy 2010
Built professional relationships with C-Level Executives from large multinational corporations, mid-sized companies, and start-up
organizations.
Managed the entire business development process from lead prospecting and cold-calling to closing and contract negotiations.
Extensive research on multiple industries (healthcare, financial services, IT, etc…) creating specific value propositions on how Meltwater
News software can be adapted across departments (i.e. public relations, marketing, communications, business development).
ACCENTURE IT Consulting Firm Austin, Texas USA
Consulting Analyst 2007 – 2009
Consulted with several clients through different projects on all aspects of the IT life-cycle including initial analysis, requirements gathering,
project management, software deployment, change management, and training client employees on new and updated software systems.
Performed market competitor analysis and supported delivery of recommendations to a healthcare client that detailed the features and
functions of Consumer Integrated Healthcare Management Tools for 89 companies.
Led a 4 member research team in a Business Development proposal for the State of Texas Preferred Vendor RFP.
APPLE INC. Computer/Electronics Manufacturer Beijing, CHINA
Strategic Marketing Analyst 2007
Conducted a benchmark study of the USA podcast market, investigating the major underlying causes and events that contributed to the rise
and popularity of podcasts, in order to design and develop an appropriate business model for future podcast growth in China.
Launched a marketing analysis of the Macintosh “prosumer” segment to determine the customer market size, characteristics and demand to
evaluate the viability of specialized “prosumer” Apple stores in China.
Harvard University, McKinsey, Wharton
JTEKT CORPORATION Steering Gears/Bearings Manufacturer Osaka, JAPAN
Strategy & Financial Planning Analyst 2006
Initiated the Global Steering Gears Competitiveness Study analyzing JTEKT’s various qualities and aspects of their top competitors and
customers in order to benchmark company performance, distribution channels, products etc… and offer new products and services in the
future.
Analyzed financial information for the North American Steering Gear manufacturing plants and developed a 5 year model to open a new
plant to cater for projected supply and demand.
Researching viable options and creating summarized reports presented to upper management that would enable the multinational company
to increase the total North American Steering Gear market share to 30% by the year 2010.
DREAM KIDS INTERNATIONAL INC. Private Japanese School Tokyo, JAPAN
English Teacher 2005
Created and managed daily class lesson plans in order to teach Japanese children, college students, and working professionals.
Advised and coached students on proper English grammar, vocabulary, various accents, and cultural idioms to promote the learning
process.
EDUCATION AND TRAINING
Moore School of Business, UNIVERSITY OF SOUTH CAROLINA Columbia, SC USA
School of Economics and Management, TSINGHUA UNIVERSITY Beijing, CHINA
BEKKA Program, WASEDA UNIVERSITY Tokyo, JAPAN
International Master of Business Administration (IMBA), Strategic Management
UNIVERSITY OF SOUTH CAROLINA Columbia, SC USA
Bachelor of Science, Cum Laude, Computer Information Systems
Minor in Business Administration
Outstanding Senior Award (Graduating Rank #1 in Major)
TECHNICAL SKILLS
MS Excel Guru, MS Project, MS Access, Visio, WordPress, HTML, Java, C++, Microsoft .NET, SQL, TestDirector, SharePoint, VBA, Centricity
Practice Solution, HP PPM, Google Analytics, SEO
PROFESSIONAL/RELEVANT ACTIVITIES
National Scholars Honor Society
Golden Key Honor Society
Upsilon Pi Epsilon Computer Science Honor Society
Pi Mu Epsilon Math Honor Society
Gamma Beta Phi Honor Society
All-American Scholars Publication
Dean’s List Publication
Harvard University, McKinsey, Wharton
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