Registered Nurse Customer Service
Resume:
Katrina Hailey *** E Aspen Lane LaPorte, Indiana *6350
E:*****************@*****.*** P: 612-***-****
Qualifications
• Advocate for patients rights; strive to understand patient’s needs and concerns.
• Maintain critical thinking skills essential to provide competent and dignified patient care.
• Proficient in computer software such as Epic, ElderMark, Educare, HealthSince and Point Click Care.
• Personable with a positive attitude; interface well with patients, families, and nursing staff.
Education
Certification in Home Care Case Management Date: 10/2011
Aging Services Minneapolis, MN
Certification in Assisted Living Case Management Date: 12/2012
Ebenezer Society Minneapolis, MN
Associate in Applied Science: Licensed Registered Nurse Date: 5/2010
North Hennepin Community College Brooklyn Park, MN
Certification in IV Basics Date: 5/2010
North Hennepin Community College Brooklyn Park, MN
Associate in Applied Science: Leadership & Business Management Date: 5/2009
North Hennepin Community College Brooklyn Park, MN
Employment History
Director of Health Services 4/2011-Present
Ebenezer-Minneapolis Campus Minneapolis, MN
• Provides leadership and oversight to the nursing department.
• Participated in the development of the new Hennepin County Medical Center Home Doctor Visit Program for Seniors.
• Participated in the development of the St. Catherine’s Service Learning Clinical Project.
• Coordinated the Flu Fair Initiative on the Minneapolis Ebenezer Campus.
• Developed goals for nursing administration staff and hold them accountable to their job responsibilities.
• Provides an ongoing support to encourage professional development of leadership team.
• Ensures 24 hour availability of RN on-call staff.
• Monitors employee satisfaction and leads development of employee strategies.
• Ensures collaboration among residents, family, physicians, consultants, community agencies, and institutions to facilitate safe transfer of care as needed.
• Ensures assessments are consistently completed in a timely manner and that MD orders are updated to validate care plans.
• Stives to create a service of excellence through role-modeling, training and coaching nursing staff in the principles and practices of customer service.
• Collaborates with Ebenezer marketing team.
Supervisor & Nurse Manager 10/1998 to 4/2011
Ebenezer Care Center Minneapolis, MN
• Performed comprehensive quality management audits in the areas of medication management, MDS, advanced directives, pain management, medication orders, progress notes, care plans, and assessments to ensure compliance.
• Maximize level of care and services.
• Standardized operations and ensure best practices by developing and delivering trainings/ in services in the areas of health education, aseptic techniques, nursing documentation and chart review to ensure continuity of patient care.
• Preside over daily operations and ensured quality level of care through unit staff.
• Maintained a high level of quality care: Investigating and responding to inquiries, complaints, and grievances.
• Served as medical staff resource and addressed quality management and protocol issues in support of key communities.
• Collaborated across the organization to ensure maintenance of appropriate clinical services.
• Provide team building, leadership and resources to nursing staff.
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