Customer Service High School

BRANDI MCCARTY

**** ****** ****** #**, *********, NV 89015 H: 702-***-**** C: 702-***-**** ************@*****.***

PROFESSIONAL SUMMARY

OBJECTIVE: To best the best I can be in your organization using my excellent customer service skills.

SKILLS

• Creative problem solver

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Exceptional communication skills Type 50 wpm

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MS Windows proficient Detail Oriented

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Quick learner Strong Organization skills

WORK HISTORY

Tracking Desk Representative

UPS (Manpower) Las Vegas, NV 09/2013 - 02/2014

Assist callers status of their packages, when to expect them, also assist with alternatives of receiving package, (i.e.

delivery intercept, hold for pick up, schedule future delivery dates, etc).

Pharmacy Services Representative

APAC Customer Services inc Las Vegas, NV04/2013 - 07/2013

Assist pharmacists and pharmacy technicians process claims to dispense medications.

Seasonal CLT RepresentativeZappos.com - Henderson, NV11/2012 - 01/2013

Assist with customers via telephone by placing orders from our online retail store.

Wow our customers by educating them of the return policy and exchanges.

Inbound Call Center Agent

Adecco Staffing Las Vegas, NV06/2012 - 09/2012

Answer calls for the client Netflix and help customers by billing, troubleshooting, answer general questions on how watch

movies instantly, etc.

Official Bell Ringer

Salvation Army Henderson, NV11/2010 - 12/2011

Stand at heavily traffic locations ringing bells while collecting donations for our community for the holidays.

Census Enumerator

U.S. Census Bureau Las Vegas, NV04/2010 - 06/2010

Going to Assigned Areas and ask 10 questions to residents.

Office Assistant

Two Live Painting Crew Las Vegas, NV10/2008 - 11/2010

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping

problems.

Routinely answered customer questions regarding pricing.

Customer Service Agent

Sitel Las Vegas, NV02/2008 - 08/2008

Help Verizon Wireless Customers in regards of billing, phones, phone plans, and basic troubleshooting.

Customer Care Representative

National Electronic Warranty Crestview, FL09/2006 - 11/2007

Handle inbound calls from Best Buy customers for appointment setting of our Technicians for malfunctioning appliances or

TVs over 25 inches.

EDUCATION

AAS: Paralegal Studies

Kaplan University-Online - Davenport, IA Mar 2012

General Education

Del Sol High School Jun 2006

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