Customer Service Sales

Joseph Nickolas

Store Manager at Best Yet Market, Inc.

*******@*****.***

Summary

In search of a company in which I would be be able to grow and advance and utilize my 30 years of experience

in the retail Industry. I am extremely goal oriented and pay close attention to detail. Utilizing my analytical

and multitasking skills in my performance each and every day. Customer service and satisfaction has always

been a number one priority for me. Team development is number two; it is essential for any business. Leading

by example and capitalizing on the teams strengths and strengthening their weaknesses. Listening and learning,

presenting honest, fact based information, and constant communication. Treating everyone equal and giving the

team the proper tools to raise the bar to a higher level and the ability to meet and exceed company goals and

objectives. Making possible the future success of the company and its associates.

Skills

Labor Management

Time Management

Delegation of Labor

Merchandising

Sales

Profitability

P&L

Loss Prevention

Shrink

Communication conducting weekly meetings and one on ones

Conflict and Emergency resolution

Creative and organization

Public Speaking

Experience

Looking at None

Store Manager at Best Yet Market, Inc.

2012 - 2014 (2 years)

Training and development of new store team leads. Giving them the ability to prioritize there daily activities

and delegating the labor and organizational skills.Through efficient and proper store tours

Customer service resolving any customer issues to their satisfaction.Proficient front end performance and

cash control.

Sales knowing the demographics of the area and catering to its needs.

Merchandising and Inventory Management for better in stock and store conditions

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P&L and Expenses

Loss Prevention and Shrink

Labor

In 2012 increased sales over 2011 by 4.28% and increasing total store gross profit by 2.23% and a reduction

in labor by .50%

Following and maintaining all State and Federal compliance regulations.

Store Manager at Stop & Shop

May 2006 - August 2011 (5 years 4 months)

In charge of overseeing total store operations and meeting and exceeding company

objective targeted goals.

##Reduced shrink in both Perishable and Non-Perishable departments. Exceeded company

targeted goals and added gross profit dollars to the bottom line for the first time in the

store’s history. Made the store profitable in both 2008 and 2009. Exceeded company targeted

goals in Sales IDs in both 2008 +23% and in 2009 + 18%, an increase of 41% between both

years in which I was given an award in 2008 and 2009. Ability to control all controllable

expenses and add to the bottom line.

Following and maintaining all State and Federal compliance laws

Organizations

Knights of Clombus

2014 to Present

Honors and Awards

Manager of the Year for increased sales in 2008 and 2009

Stop N Shop

March 2009

Skills & Expertise

Store Management

Retail

Merchandising

Loss Prevention

Visual Merchandising

Inventory Management

Team Leadership

P&L Responsibility

Cash Management

Customer Service

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Inventory Control

Retail Sales

P&L

Profit

Sales

P&L Management

Customer Satisfaction

Time Management

Leadership

Store Operations

Planograms

Driving Results

Grocery

CPFR

Hiring

Assortment

Merchandise Planning

Multi-unit

Cashiering

POS

Customer Experience

Process Scheduler

People Development

Associate Development

Employee Training

Purchasing

Customer Retention

Pricing

New Store Openings

Shrinkage

Business Operations

Accountability

Sales Operations

Product Knowledge

Stock Management

Inventory

Stock Control

Sales Growth

Expense Management

Shrink Management

Education

Msgr. McClancey

Regents, Chemistry, 1970 - 1974

Activities and Societies: Participated on the track team. discus,

We won the city champs in 1973

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Joseph Nickolas

Store Manager at Best Yet Market, Inc.

*******@*****.***

Contact Joseph on LinkedIn

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Contact this candidate