Customer Service Sales

Stephanie Steurer

Henderson, Nevada

Cell 702-***-**** Email *********@*****.***

CAREER SUMMARY

Results oriented professional employing 16 years of progressive accomplishments in Customer Service,

Project Management and Sales Support Management. Excelling in managing multiple priorities while

focusing on pertinent details, deadlines and goals. Well organized with strong communication, analytical,

scheduling, follow through and trouble shooting skills. Able to adapt to various types of work scenarios;

self-disciplined and able to work with minimal supervision. Extensive Microsoft Windows experience.

PROFESSIONAL EXPERIENCE

XO COMMUNICATIONS, Henderson, Nevada 1997 – 2013

Operations Support Manager (2010-2013)

• Review service orders and project monthly line revenue; monitor daily productivity reports.

Prepare daily installation progress reports.

• Facilitate weekly meetings with Sales Team and Installation Team providing installation

progress/status.

• Helped implement order tracking protocols resulting in a 97% reduction in installation intervals.

• Act as liaison between Sales Managers, Channel Partners and Customer Care.

Client Services Manager (2008-2010)

• Provide account level customer support to an assigned portfolio of top revenue generating

customers for Commercial & Agent Channel; implement customer retention strategies.

• Monthly proactive meetings with Sales Rep and Account Team to review assigned base, inclusive

of account planning.

• Uncover additional revenue-generating opportunities in account portfolio.

• Process services orders and account changes. Process invoice correction requests.

Channel Partner Sales Coordinator (2003-2008)

• Review service orders and project monthly line revenue; monitor daily productivity reports.

Prepare daily installation progress reports.

• Facilitate weekly meetings with Channel Partner Agents, Sales Team and Installation Team

providing installation progress/status.

• Process invoice correction requests. Monitor and communicate service interruption progress to

Channel Partner, Vendors and Clients.

Network Input Clerk (1999-2003)

• Responsible for the provisioning and ordering of DSI qualifying loops and unbundled loop

applications from the LEC.

• Entry of services into the DMS 500.

• Order Local Number portability from both LEC and CLECS.

• Provision voicemail and auto attendant platforms.

Business Customer Service Representative and Repair Clerk (1997-1999)

• React and respond to an account base of 60 customers to include billing concerns and service

interruption resolution.

• Explained product features.

AT&T Wireless, Las Vegas, Nevada

Retail Sales (1997-1995)

• Cellular Phones, Accessories and Service Plans and Features.

• Process and post payments. Maintain cash drawer.

Service Activation (1995-1991)

• Process credit applications.

• Provision and process qualifying service order requests.

Receptionist (1991-1989)

• Answer and direct all incoming calls. Accept payments. Typing/filing.

Valley Hospital, Las Vegas, Nevada

Patient Account Representative (March 1989 –Sept 1989)

• Respond to all billing queries.

• Process and post payments. Maintain/balance cash drawer.

Gibraltar Saving and Loan Association. North Hollywood, California

Operations Clerk (1986 -1989)

• Process and post payments. Maintain/balance cash drawer.

Contact this candidate