Customer Service Sales

#*** – **** Ontario Street, Burlington, ON L*S *X*

HANIA SHEHADEH Tel: 905-***-****

Email: *****.********@*****.***

Seeking a customer service oriented position within a retail environment where an enthusiastic and self-

motivated demeanour will contribute to increased sales.

Customer Service Oriented Independent & Team Oriented

Manage Fast Paced Environments Exceptional Time Management Abilities

Highly Organized Effective Communicator

Genuine People Person Respected By Peers

EMPLOYMENT HISTORY

April 2011 – March 2014

ESTHETICIAN

Rosewater Spa, Burlington, ON

Received the Annual Top Sales Award in 2012 by providing a consistent and high level of service and

by demonstrating the same level of service I would expect to receive

Performed body treatments, facials, waxing, manicures, pedicures and makeup

Provided product information and recommendations to clients based on their unique skincare needs and budget

Customized services to meet client needs regarding mobility, allergy and health related issues

Maintained adherence to appointment timelines to ensure each client’s experience was maximized and

services flowed throughout the day

Performed merchandising, rotated products and created unique displays

Temporarily assisted with marketing and social media activities for an online boutique

Trained new staff estheticians regarding spa services, procedures and protocol

December 2009 – February 2010

EVENT MAKEUP ARTIST

Sears Lancôme, Hamilton, ON

Originally started as a volunteer position through National Institute of Esthetics that resulted in being

hired as an employee for special events

Provided exceptional service while educating customers on products and application techniques

Performed consultations prior to applications to ensure appropriate products were demonstrated; color

matched and chose the appropriate look in consideration of each client’s age and skin tone

April – August 2010

RECEPTIONIST

Premier Fitness, Burlington, ON {Summer Position}

As first line of contact for the club, greeted members, provided club information and directed new

membership inquiries to the sales team

Set up files for new members, filled out membership cards and updated member profiles

October – April 2010

ESTHETICIAN

National Institute of Esthetics, Ancaster, ON {Student Placement}

Performed esthetic services and educated clients on proper use of home care products

Coordinated and scheduled client appointments

Performed daily upkeep activities, such as laundry, stocking rooms with supplies, prepping for services

and general facilities maintenance

EDUCATION

MEDICAL ESTHETICS Currently Attending

Canadian Beauty College, Mississauga, ON {Part-time}

2010 – 2011

ESTHETICS DIPLOMA

National Institute of Esthetics, Ancaster, ON

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate