Customer Service High School

Laurie Cassidy

Customer Service

Glendale Heights, IL

******.***********@*****.*** - 708-***-****

I am currently looking for a full time position in an environment that offers a greater challenge, increased

benefits for my family, and the opportunity to help the company advance efficiently and productively

WORK EXPERIENCE

Customer Service

Advance Ambulance - August 2009 to August 2011

EMT-B

Scheduled both emergency and non-emergency transportation services using multiple computer screens while

answering a high-volume phone calls on multiple lines

Assisted in dispatching both emergency and non-emergency vehicles to specific hospitals and various home

locations

Obtained EMT-B Certification/license from the Illinois Department of Health after completion of a on-site course

-Reason for leaving- Laid off/lack of work

Cashier/Customer Service/Stocking

Walgreens Co - May 2008 to November 2008

Provide friendly, courteous and efficient service to customers.

Responsible for cash/credit transactions and assisting customers with concerns and product location

Stocked products, maintained store displays, kept location and service areas clean

Reason for leaving- Relocated

EDUCATION

Criminal Justice

Westwood College-O'Hare Campus

January 2009 to October 2009

High School Diploma

West Leyden High School

August 2002 to June 2006

CERTIFICATIONS

emt-b

September 2010 to September 2014

ADDITIONAL INFORMATION

Key Skills

• Quickly read and retain information

• Use patience and tact in dealing with customers

• Perform a number of tasks simultaneously

• Listen and interrogate callers to control the direction and length of telephone calls

• Demonstrate excellent interpersonal skills including communicating effectively with those contacted in the

course of work

• Analyze situations quickly and make sound decisions in emergency and routine situations

• Excellent computer skills with knowledge to navigate between various open windows

• Input and retrieve computer data quickly

• Familiar with techniques and methods used in the operation of a high volume communication center

Contact this candidate