Customer Service Human Resources
Resume:
Maria A. Omran
**** ******* ******, ********* ****
Indianapolis, IN 46202
*******@*****.***
EDUCATION
Indiana University, Indianapolis, IN
Expected graduation: August 2014
Kelley School of Business
Bachelor of Science in Business
Majors: Human Resources Management & Management
Honors/Awards: High Honors Dean's List, Fall 2013
GPA: 3.542/4.00
WORK EXPERIENCE
Center for Service and Learning, IUPUI, Indianapolis, Indiana
May 2013 - August 2013
Project Assistant
. Provided administrative and customer support to staff and students
regarding current service learning and community service opportunities
. Performed and coordinated multiple projects that involved attention to
detail
. Assisted in marketing the Center for Service and Learning through
participation in fairs and through social media
. Communicated with staff, students and community partners by scheduling
appointments and answering queries
Barnes & Noble's Bookstore, Indianapolis, Indiana
August 2012 - September 2012
Cashier
. Excelled in customer service by effectively dealing with customers'
inquiries and complaints
. Processed sales and payments and reconciled all transactions made
. Volunteered to assist in other areas of the store such as clean-up,
shelf-stocking, or keeping merchandise displayed in an orderly manner
Villa Fresh Italian Kitchen, West Lafayette, Indiana
January 2012 - March 2012
Cashier
. Maintained high standards of customer service while multi-tasking
with preparing customers' orders and processing their payments during
high-volume, fast-paced operations
. Operated cash register to itemize and total customers' purchases in
store
VOLUNTEER EXPERIENCE
Sheik Khalifa Hospital
May 2009 - July 2009
Administrative Assistant
. Assisted human resources staff by updating computer files and
organizing medical reports
. Greeted, assisted and directed patients and visitors
. Handled multiple functions including patient queries, administrative
tasks and information monitoring
. Answered phone calls and scheduled appointments for patients
LANGUAGE SKILLS
. Fluent in Arabic
PROFESSIONAL ORGANIZATIONS
. Society for Human Resources Management
Member since: October 2012
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