Customer Service Sales
Resume:
Lisette Loesch
Las Vegas, NV 89108
Career overview:
I am geared towards providing customer service in person or on the phone. Self driven
and motivated. Skilled in providing assistance with technical support as well as providing
information and services for various other call centers. Great at establishing client rapport
and confidence.
Work Experience:
Communications Assistant
Captioncall
Henderson, NV November 2012 to January 2014
• I provided TTY service for those with a Captioncall phone.
• Took inbound calls and provided dictation for each call.
• This position required that I paid careful and close attention to what was being said so I
would not incorrectly dictate portions of the conversation.
Program Specialist
RDI Marketing – Henderson, NV March 2011 to January 2012
• Provided outbound support to medical practices who were enrolled with Carecredit.
Carecredit is a healthcare credit card.
• I also provided training for offering Carecredit to those who were newly enrolled, as well
as those who had been enrolled and accepting of it for some time but had low or no
applications for it.
Warehouse picker
Integrity Staffing – Las Vegas, NV November 2010 to January 2011
• Picked items from warehouse shelves to fulfill online orders for amazon.com.
• Involved attention to detail as well as required I was proficient and efficient with my
picking of items.
B2B Sales
HDMC – Las Vegas NV August 2010 to September 2010
• B2B warm lead calling to companies with the intent to offer hotel and amenities
accommodation for upcoming conventions in Vegas or in other cities.
• Described product to customers and accurately explained details and care of
merchandise.
• Recommended, selected and helped locate and obtain out-of-stock product based on
customer requests.
• Answered questions regarding store and products, while maintaining knowledge of
current sales and store promotions.
Advocacy Coordinator
Onpoint Advocacy – Las Vegas, NV June 2009 to September 2009
Made outbound calls for purpose of discussing political issues and then I would write up letters
based on what had been gathered on the call. After which letters were sent to congress and other
representatives in the callers area.
Tech Support Rep
Sitel – Las Vegas, NV October 2008 to June 2009
• Took inbound tech support calls for PS3
• Handled high volume of calls per day
• Required to meet metric in quality and time for each call
• Strictly followed call guidelines
• Learned to adapt to changes in software programs, etc
Telemarketing sales rep April 2006 to June 2006
Hilton Grand Vacations – Las Vegas, NV
• Made outbound warm calls to previous Hilton Hotel members with the intent to offer mini
promotional vacations
• Described product to customers and accurately explained details and care of
merchandise.
• Answered questions regarding promotional vacation, while at the same time maintaining
knowledge of current sales and store promotions.
• Involved high volume of calls per day.
• Involved a lot of client interaction where the best service, care, and attention was given to
each and every caller/member
EDUCATIONAL BACKGROUND
NLCA 1999
plattsburgh, NY, US
General Education
HS Diploma
Clinton Community College 2000-2001
Plattsburgh NY
earned 46 credits
no degree earned
Swiha Online 2013
going for AOS in mind/body psychology
started attendance with school on Sept 2013 and should graduate by Sept 2015
Contact this candidate