Customer Service Technician

Munira Rashid

Billing and Claims Specialist - Waller Dental Associates

Katy, TX

********@*******.*** - 832-***-****

Detail-oriented Dental Biller and Claims Specialist comfortable in team environment seeks position.

WORK EXPERIENCE

Billing and Claims Specialist

Waller Dental Associates - Waller, TX - January 2012 to Present

Research and follow up on EOBs.

Submit claims with TMHP, MCNA, DentaQuest on portal.

Submit all the other insurance claims through clearing house.

Attach x-rays, narratives, perio charting as required.

Verify patient eligibility on portal as well as on the phone.

Answer phones when required.

Used Eaglesoft program.

Office Assistant

Saifee Family Dentistry - Cypress, TX - May 2011 to January 2012

Duties includes insurance audit. Call up insurance companies to verify payments received. Occasionally fill in

for front office staff and answer calls from patients.

Used Softdent program.

Sep 07- Feb 09 Upgrade Dish Houston, TX

Inventory and Asset Control - November 2008 to March 2009

Performing inventory asset transfers from the warehouse to the technician's inventory.

Used multiple tracking programs daily to audit technicians inventory and customer work orders to ensure proper

equipment is used on the correct work order. Transfer and adjust equipment as needed. Achieved 100% asset

accountability.

Handled heavy call volumes, dealt with irate customers with positive results.

Customer Service

Upgrade Dish - Houston, TX - September 2007 to October 2008

Performed pre calls and post calls for Dish Network Customers:

Confirmed appointments for technician's arrival.

Ensure 100% customer satisfaction. Achieved 98% contact rate.

EDUCATION

Pharmacy Technician Course

San Jacinto College - Houston, TX

2004

Secretarial Trade School - Kolkata, West Bengal

1976

ADDITIONAL INFORMATION

SKILLS

* Proficient with Microsoft Office (Word and Excel).

* Multilingual - fluent in English, Gujarati, Hindi, and Urdu.

* Understanding of the dental billing process, understanding of EOBs (explanation of benefits), payment

posting, claim appeals and patient eligibility.

* Strong customer service, communication skills and team player.

* Digital scanning and filing functions.

* Strong attention to detail.

* Dental billing software proficient with Eaglesoft, Dentrix and Softdent.

* Quick, enthusiastic learner.

Contact this candidate