Administrative Assistant Customer Service

Mary Robinson

**** ********* ***

Henderson, NV *9074

702-***-****

Objective: To obtain an Administrative Assistant position

Professional History:

Citibank - Technical Analyst 3 (Audit Compliance Roll) - May 2008 - Present

. Coordinate and perform quarterly Risk Control Self Assessment (RCSA)

sampling, testing and documentation 7-8 tests each quarter, report

results to management, train associates, as needed

. Conduct weekly Security Event Log audit, document/report any

unauthorized or unknown access

. Maintain Functional ID Inventory, conduct semi-annual reviews,

generate necessary reporting

. Information Security Administration (ISA) for multiple systems,

grant/change/delete access as needed, prepare proper audit trail

documentation

. Perform Semi-Annual Entitlement Reviews for all vendor user accounts

to internal company systems

. Maintain Record Retention Inventory, ensure proper destruction at end-

of-life, as needed

. Part-time telecommuter, working from home 1 day each week

. Participate on Project startups, attending calls, coordinate and train

team members, reporting progress as needed;

. Prepare, track and publish after-hour On-Call Tech Support schedules

for use by production groups

. Perform various MIS reports as needed

. Continued personal development via internal on-line training

Citibank - MIS Specialist II - May 2000 - May 2008

. Compile MIS reports pertaining to production and support efforts to

senior management

. Periodic review of processes to ensure most efficient methods used

. Analyze errors/problems to determine why they occurred, how best to

prevent future issues, report results to senior management

. Assist multiple-site MIS teams with improvement initiatives, i.e.,

improve spreadsheet efficiency, move processes into databases, or

consolidation of like functions for better COB coverage

. Maintain up-to-date procedure manuals and flow charts for continued

cross-training as needed

. Participate on weekly conference calls with multi-site MIS team

updating management on status of various projects

. Prepare and distribute monthly financial reports

. Provide technical support to "feeder" departments, i.e., spreadsheet

set-up or repairs, database maintenance, etc.

. Allow some time to develop personal skills in areas that not only

pertain to current job but also to develop skills that may be needed

in future positions

. Continued personal development via internal on-line training

Citibank - Administrative Assistant - Feb 1998 - May 2000

. Support Area Directors - general duties to include - typing, filing,

appointment scheduling, travel arrangements, expense reports, MIS

reports, preparing presentations, schedule/conduct tours

. Admin support for up to 10 unit managers - employee file maintenance

for 150 staff, supplies, process/track invoices

. Processed timesheets for those 150 employees to include - verifying

timesheet accuracy, process timesheet into mainframe payroll system

. Conducted staff training

. Continued personal development via internal on-line training

Citibank - Administrative Assistant - Dec 1988 - Feb 1998

. General secretarial duties, processed timesheets, maintained

department records for up to 100 employees, supported up to 11 unit

managers.

. Coordinated supply ordering to include setting up and tracking orders

for automatic monthly shipping, processing and tracking invoices.

. Scheduled and conducted tour groups for external and internal

organizations

Citibank - Human Resources Clerk - May 1985 - Dec 1988

. Created/maintained employee files

. Generated monthly/annual EEOC reports

. Tracked site-wide performance reviews and salary actions

. Coordinated assignments for temporary staff.

Hughes Aviation Services - Customer Service Representative - Nov 1984 - May

1985

. Meet/Greeted private aircraft pilots

. Process aircraft service requests, i.e. parking, fuel replenishment,

catering, merchandise sales

. Maintained accurate tracking/balancing of "change bank"

. Performed monthly inventory and generate inventory replacement orders

Hughes Aviation Services - Billing Clerk - Aug 1983 - Nov 1984

. Processed staff timecards against maintenance work orders to ensure

proper billing to customer for services rendered

. Tracked and processed invoices

. General record keeping

. Served as backup for department secretary

Hughes Aviation Services - Fuel Inventory Clerk / Secretary - Aug 1980 -

Aug 1983

. Tracked fuel usage for fleet of fuel trucks and storage tanks,

generated replacement fuel orders, created monthly usage reports.

. Served as secretary to Customer Services Director, performing general

secretarial duties

. Process timecards for 150 staff

. Generated monthly reports for hangar rentals, uniform billing, etc.

. Provided assistance where needed for special aviation events several

times a year

Education:

. Associates degree in Business Management from College of Southern

Nevada (formerly Clark County Community College), general business

classes including statistics and accounting

. Attended UNLV, some courses in Statistics and Communication

Personal:

I am a hard worker, self-motivated, and can work independently. I am

conscientious and loyal to my employer. I am a team-player. I strive to

consistently improve how I do things to ensure most efficient method is

used.

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