Customer Service Representative

OTTIS L COWARD JR

**** ***** ****

RICHMOND, VA *3224

Phone: 804-***-****

Alt Phone: 804-***-****

*********@***.***

Objective

I am seeking a full time position as a customer service representative in a call center environment.

Employment History

Customer Service – Call Center

12/2013 - 02/2014 AEROTEK, @ATHEM, BLUE CROSS AND BLUE SHIELD Richmond,VA

Looked up providers for customers. Ordered membership cards. Transferred customers and providers to correct departments.

Customer Service – Call Center09/2013 – 10/2013 KORAK STAFFING Richmond, VA Trained on the affordable care act. (Obama Care) At affiliated computer service. (Xerox) Richmond, VAMORTGAGE CLERK

04/2012 - 05/2012 CUSTOMER SERVICE INC. Richmond, VA

Reinstated mortgage loans at Suntrust Bank. Added fees and penalties to mortgage loans.

LITIGATION SUPPORT REPRESENTATIVE

10/2009 - 08/2011 APPLEONE Richmond, VA

Notarized and witnessed affidavits for lawyers at Capital One. Reviewed affidavits. Assisted in verifying auto loans. Used debt management and on demand software.

SENIOR COLLECTIONS ASSOCIATE,CALL CENTER

10/2008 - 08/2009 KELLY SERVICES Richmond, VA

Arranged for debt repayment or establish repayment schedules, based on customers’ financial situations. Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment Advised customers of necessary actions and strategies for debt repayment. Persuaded customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. Confered with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Located and monitored overdue accounts, using computers and a variety of automated systems. Answered customer questions regarding problems with their accounts. Recorded information about financial status of customers and status of collection efforts. Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. Sorted and filed correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

SENIOR CALL CENTER ASSOCI

09/2005 - 07/2008 KELLY SERVICES Richmond, VA

Activated new and old credit cards. Sold payment protection and credit products. Answered related questions concerning credit products.

STOCKROOM CLERK

12/2004 - 07/2005 WAREHOUSE LOGISTICS Richmond, VA

Issued tobacco machinery parts to customers. Counted inventory manually. Loaded/unloaded stock. Used SAP Software.

OUTDOOR POWER EQUIPMENT

09/2003 - 11/2004 HUFFY RETAIL SERVICE Richmond, VA

Repaired outdoor power equipment. Assembled lawnmowers and outdoor power equipment. Provided customer service.

CUSTOMER SERVICE

07/2002 - 06/2003 STAFFING SOLUTIONS Richmond, VA

Entered customer information for American Standard Used NT and AS/400.

FORKLIFT DRIVER

08/2000 - 05/2002 GOLDEN PERSONNEL Richmond, VA

Drove forklift (Cherry picker, stand up). Worked on a production line.

Education and Training

Issuing Institution Location Qualification Course of Study

Kee Business College VA Associate’s Degree ELECTRONICS REPAIR

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Expiration Date

FORK LIFT CERTIFIED Hewlett Packard 08/2000 05/2002

References Available on Request

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