Customer Service Manager

Kimberly Smith

**** ***** ****** ***** ******, Colorado

Phone:909-***-**** E-mail:**************@*****.***

Seeking a challenging career that utilizes my skills in my area of competence and enriches my

Objective knowledge, and gives me a chance to be part of a team that contributes towards the growth of the

organization.

Experience 1981-May 2013 K-mart West Covina, California

Opening Assistant Store Manager

1. Supervise Store Associates

Part of interviewing team

Assist in employee reviews

Assure employees adherence to company policy

Led team building and training

2. Inventory Management

Responsible for unloading shipments

Ensure received inventory is the same as ordered inventory

Process and stage received inventory

Place inventory order

3. Merchandising

Execute marketing objective through floor plans and visual displays

4. Customer Service Excellence

Customer conflict resolution

Providing back up where ever needed

Received multiple awards for outstanding customer service

Pantry Department Manager 1996-2002

Health and Beauty Department Manager 1984-1996

Customer Service Desk Associate 1982-1984

Infants and Hosiery Associate 1981-1982

References References are available on request.

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