Sales Customer Service

Linda Figueira

Kobo Retail Representative at Mosaic Sales Solutions

***********@*****.***

Summary

High-capacity and seasoned sales background in account growth, territory management, multi-product launches,

and industry networking initiatives in mass retail environments. Entrepreneurial leadership in growing regional

markets,product/sales training, rolling out profit-oriented merchandising programs and surpassing sales goals

for leading global “Big Box” retailers.

# Exemplary background as Account Manager, Revenue Generator and Team Builder in all aspects of business

growth, including competitive analysis, target marketing, inventory control, brand positioning, labor relations

and regulatory compliance.

# Successful implementation of market strategies and high-impact business plans with a visionary and confident

approach; rapid delivery of high-growth revenue results.

# Solid expertise in negotiating and executing complex projects with top management and key decision-makers.

# Effective field training, supervision, mentoring, orientation and development of reliable personnel at

management, staff and field levels.

# Multi-tasking talents in organization, needs analysis and attention to detail in time-sensitive situations; career

exposure to different product mixes and consumer-facing environments.

# Focused skills in driving operational excellence, business expectations, relationship building, change

management, positive attitude and executive reporting.

AREAS OF EXPERTISE

# Sales Strategies

# Training

# People Development

# Performance Metrics

# Competitive Analysis

# Business Savvy

# Task Management

# Client Relations

# Operational Streamlining

# Strategic Planning

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# Service Culture

# Team Motivation

# Needs Assessment

# Store Operations

# Customer Engagement

# Team Player

# Merchandising

# Expense Controls

# New Product Introduction

# Entrepreneurial Spirit

Experience

KOBO RETAIL REPRESENTATIVE at Mosaic Sales Solutions

September 2012 - July 2013 (11 months)

In place to initiate and execute product knowledge/sales training, account management and merchandising

support for Kobo Ereaders and Tablets. Servicing major Electronics Retailers and the Chapters/Indigo chain,

personally managed, successfully, up to 60 accounts. Established and maintained working relationships with

all levels of store management and personnel.

# Initiated, assisted in planning and executed a trial customer seminar program for Kobo devices with

Chapters/Indigo chain.

# Relied on to train a group of new hires for a, now, very successful Kobo Demo Assist program.

# Initiated and executed numerous "formal," training sessions, outside of regular sales calls.

# Repeatedly requested by Kobo to attend trade shows to educate General Managers on Kobo lineup.

# Often reqested by Kobo attend special training/demonstration events.

# Called upon to work in field with high level Kobo representatives.

# Successfully managed a second, vacant territory at a crucial selling time.

1 recommendation available upon request

RETAIL SALES REPRESENTATIVE at Consumer Impact Marketing

2002 - 2011 (9 years)

Hired to drive sales, account management and merchandise placement for the LEGO toy brand through retail

store venues for this 3rd party marketing company. Personally managed over 50% of total sales volume in the

Ontario market, representing a total of $16 million each year. Established and maintained strong working

relationships with store directors, managers and clients at all levels. Reset planograms twice each year as new

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products launched and shopping seasons began.

# Consistently ranked among Top Performers each year during last 6 years of tenure, receiving numerous

bonuses and incentives.

# Key participant in growing business volume for key accounts, such as Wal-Mart, Zellers and Toys ‘R Us;

helped with merchandising strategies to optimize customer satisfaction and meet shelve demands during

crucial seasons.

# Chosen to train and orient new hires in all product lines, sales techniques and operating processes.

# Served on a Merchandising Committee that analyzed and delivered feedback to the Marketing group.

# Regularly interacted and worked with field managers and client leadership.

2 recommendations available upon request

SALES ASSOCIATE at A Country Mile

September 2000 - December 2001 (1 year 4 months)

INDEPENDENT SALES CONSULTANT at Tupperware Canada

April 1996 - October 1999 (3 years 7 months)

Education

York University

Bachelor of Arts, THEATRE, 1985 - 1989

TL Kennedy Secondary School

Skills & Expertise

Merchandising

Retail

Coaching/Training

Territory management

Account Management

Building Relationships

Highly Organized

Detail Oriented

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Customer Relations

Negotiation

Customer Service

Sales

Competitive Analysis

Training

Selling

Leadership

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Linda Figueira

Kobo Retail Representative at Mosaic Sales Solutions

***********@*****.***

3 people have recommended Linda

""I had the privilege of working with Linda Figueira on the Kobo program for about one year at Mosaic.

Linda is proactive, result oriented, responsible and technically sound employee and she is always ready to put

all her energy and time to get the job done. She has an exceptional troubleshooting and analytical skill in

technologies. Linda is a great asset to any company.""

David Sim, was Linda's client

"I had the pleasure of managing Linda in her role as a Sales Merchandiser on the LEGO program and she is

both an effective and competent sales representative. She inspires by example and provides all the tools

necessary to succeed. Linda is a brand builder that, through solid planning, reaches her set goals. She is a

dedicated, hard working individual who always has her accounts best interests in mind without sacrificing her

integrity or that of her employer. Linda would be a major asset to any company."

Mike McCloskey, Central Field Sales Manager - Ontario, LEGO Group, managed Linda at Consumer

Impact Marketing

"Linda worked for me in the capacity of a Sales Merchandiser for Consumer Impact Marketing on the LEGO

program with me for almost 9 years. The levels of customer service, relationship building and overall

attention to detail were with out a doubt - top knotch. We relied on her to maintain a very high profile market

and she did so with a precise plan of attack on all that she did. Linda personifies reliable, flexible and

professional. A true leader in all that she did. She always surpassed any goals or targets that were presented to

her. I have managed hundreds of individuals over my years in the retail and restaurant environment, and

Linda will always be held in the highest regard. If you are looking for a young lady to fill a role in Sales or

Management, you need not look any further than Linda."

Greg Thompson, was Linda's client

Contact Linda on LinkedIn

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