Project Manager Management, Surgical Center Operations
Resume:
Mark W. Castillo
****.********@*****.***
El Paso, TX 79912
CEO - Administrator
Results Oriented - Priority Driven - Inspirational Team Leader - Innovative Problem
Solver
EXECUTIVE SUMMARY
Highly qualified, motivated professional seeks career advancement within dynamic, high growth
organization that welcomes fresh ideas, initiative, experience and dedication. Exceptional ability
to work under high pressure, offering 16+ years of medical, Information Technology, Certified
Project Management, Analysis, and Business Development experience. I have excellent
communication between physicians, nursing staff and patients. Extremely focused and motivated
to achieve in a competitive, fast-paced professional setting.
AREAS OF EXPERTISE
• Medical oversight
• Medical Center Administration
• Multiple state Project Management
• Capital Budget and Financial expertise
• Budget and Center Analysis
• Quality Assurance
• Fiscal Responsibility
• Local, State, Federal Regulatory monitoring
• Team Building / Leadership
• Sales and Marketing
• Strategic Planning
• Surgical Center Operations
• Project Management
EDUCATION
• Masters of Science Information Technology - Webster University - 2011
• Masters Business Administration, Minor in Healthcare Administration - Webster
University – 2009
• Bachelors of Science, Business Administration - University of Phoenix - 2007
• Certified Project Manager - University of Phoenix – 2005
• Medical Service Specialist/Nurse - United States Air Force
• Certified Medical Office Management - HCA - 1995
PROFESSIONAL PROFILE
Proven Methodology
• Utilize excellent planning techniques to ensure operations run smoothly and are
organized for maximum productivity
• Motivate others to perform to the optimal potential and maintain peak performance levels
while leading by example
• Set measurable objectives and create practical plans to achieve them; consistently surpass
employer expectations
• Allocate limited resources effectively to ensure all projects/programs receive a fair
amount of time and attention
• Articulately convey intricate marketing and sales presentations to new and existing
clients
• Draw upon a vast wealth of medical knowledge as well as extensive business and
supervisory background to provide best practice
• Successfully build and maintain key corporate and other working relationships
Recently Demonstrated Results
• Successfully Managing Oklahoma Healthcare Authority and State of Nevada in regards
to Medicaid Case Management as well as Care Management for Hewlett Packard, as
Project Manager. Managing over $20 Million dollars annually in expected revenue
stream. Growing and expanding services to New Jersey and Potentially New York in the
coming months.
• Implemented a ground up technology base for IDA Technology, to include, but not
limited to, internal security system, custom programming for external customers,
database administration, new website creation, fiber build, big data preparation, as well as
cloud technologies.
• Successfully and dynamically represented General Dynamics in Analysis of the
Patriot Missile systems, and Future Combat Systems where I have taken on the role as
Senior Program System analyst. Working with existing and potential clients resulting in
higher levels of growth and revenues. I was directly responsible for the analysis of the
Patriot Missile system with a focus in safety and cost effectiveness of mission. I was
awarded with the first ever recognition of excellence to a contractor.
• Built ground up El Paso Day Surgery Center, with superb networking abilities, sales
and marketing abilities, leadership, management and coordination skills, and the ability to
work independently.
• Successfully turned around Paso del Norte Surgery Center that showed a continued loss
over several years. I was able to increase collections from $750k monthly to over $1.5
million a month.
• With superior proposal and contract writing skills I was able to successfully negotiate
insurance contracts as well as systems contracts, facility contracts, maintenance contracts
and employee contracts in order to bring together El Paso Day Surgery Center.
CAREER PATH
2013-Present
HP Americas
El Paso, Texas
Project Manager III, Atlantes Healthcare System
• Project Management of Medicaid Case Management and Care Management for the
Oklahoma Healthcare Authority.
• Project Management of Medicaid Case Management and Care Management of the State
of Nevada.
• Expert in HIPAA rules, regulations and law
• Oversee over $20 million budget for each state project
• Bring together all key players and set goals for a clear path forward
• Roll out of mission critical software over several states for Medicaid/ Medicare
• In charge of a vast amount of staff in a virtual manner
• Making sure all steps of the business is done according to specifications
• Implementation of systems and critical paths
• Meeting with Nurses, Physicians, and staff to develop the best overall outcomes
• Using root cause analysis to get to the bottom of issues and reporting back to our
shareholders
2012-2013
Indio Solutions, Inc.
El Paso, Texas
Owner, Sole Provider
• Consultant to various Physicians for office management and EHR, EMR systems
• Working with several government entities on technology contracts
• Working with the Texas Workforce and building data Centers
• Working with Physicians’ offices to secure data and become HIPAA compliant
• Setting up computer systems for electronic billing as well as electronic medical records
• Was named Veteran Owned Business of the year by Hispanic Chamber of Commerce
2008 - 2012
Integrated Defense Applications, Inc.
El Paso, Texas
Director of Science and Technology, Healthcare/FCS/Patriot systems
• Attended United States Healthcare Consortium in Washington D.C., where the sharing of
medical information was the target audience
• Meeting with top officials for the Veterans Administration, Navy, Air Force, Marines,
Centers for Medicare Medicaid Services, regarding electronic heath records
• Creation of network, ground up
• Implementation of cutting edge technology for cloud computing
• Email migration
• System Analysis for United States Army
• Work with Project Manager to evaluate systems for U.S. Army force
• Utilize specialized skills in order to evaluate cost effective work in multiple countries
• Use technology to better work with system wide issues
• Cost analysis for new systems as well as integration projects
• Migration of data in a multi-platform arena
• Emphasis in data integrity, security and data backup
• Excel and Access systems utilized for report and analysis purposes
• Support and conduct evaluations to determine the operational capabilities of air and
missile defense systems, radar, and battle management systems
• Work closely with ATEC systems to gather and look for health of data
• Support test objective as well as use simulation and live air criteria
• Use of CDL and STK systems for evaluation of data health
• Review and use Quality Controls for specific data collection and test requirements
• Write programs in Access data bases as well as SAS programming for queries and data
source code
• Review and maintain database systems so that data integrity is top priority
• Prepare detailed reports and systems checks, which are disseminated to all top level
associates
• Work with Ft. Bliss OTC and ATEC contractors
• Secret Security Clearance has been obtained
2004-2005
El Paso Day Surgery
El Paso, Texas
Administrator/Project Manager
• Provided direction and leadership in order to build El Paso Day Surgery center from
inception to completion under a one-year contract. Worked with construction contractors
in every phase of building, to include but not limited to, overseeing of construction.
Strategize with corporate and local investors for a comprehensive budget plan. Created a
Performa to better understand budget constraints.
• Advertised and hired all medical and business staff for a total staff of approximately 54
teammates. In conjunction with the Medical Director developed, implemented, monitored
and evaluated the implementation of policies and procedures, which assured a cost
effective, safe and high quality of care is implemented. Trained all staff to better develop
skills that would fit a Surgical Center environment. Worked with vendors to procure
instrumentation for surgical suites.
• Marketed facility in the manner which was instrumental in attracting new partners and
hospital affiliates.
• Obtained and negotiated contracts with insurances, banks and other vendors for best price
and best payback options in order achieve mission and fiscal objectives.
• Responsible for the setup of all Insurance contracts for Medicare, Texas Medicaid, New
Mexico Medicaid, Blue Cross, Tri-Care, Tri-West, United Healthcare, and Aetna, etc.
• Created an “In House” Billing system with certified coders for an ASC billing and
collections program
• Established, as per requirements, the programs for bio-med engineering, medical gases,
equipment maintenance, medical supplies, fire-safety equipment, radiation exposure
badges, radiation physicist’s check on equipment, Bio-med waste disposal, to mention a
few
• Applied for all local and state licenses as required for state certification.
• Obtained all licenses needed to open and operate an ASC (TDH, DEA, DPS, Pharmacy,
CLIA, etc) and the city licenses to operate a surgical center
• Developed all ASC, HIPAA policies and procedures
• Developed a physician and staff credentialing program
• Passed state, city and county inspections with no deficiencies.
• Responsible for daily operations of facility, to include but not limited to, compliance with
Local, state and federal regulatory requirements, to include JCAHO and all HIPAA rules
and regulations.
• Created a digital surgical instrument list for each specialty according to the physician
preference cards
• Developed and trained on a paperless medical record system. Worked closely with
Microsoft and ADVANTX software vendors for the implementation and transfer of data.
Responsible for the integration of data and data integrity between platforms.
• Submitted short term operational budgets to Executive board for approval.
• Developed long term sound financial planning as well as long range capital budgets in
regards to longevity of equipment, operations, as well as maintenance contracts directly
impacting the long range fiscal responsibility of the partners.
• Developed Medical Staff Bylaws, Rules and Regulations
• Conducted and ran Board meetings.
• Conducted and ran all Member meetings.
2001-2004
Paso del Norte Surgery Center
El Paso, Texas
Business Office Director
• Increased monthly collections from $750,000 to $1.5 million dollars monthly.
• Created a training compact disc and trained staff to be able to collect more efficiently,
and also for staff development
• Obtained and negotiated contracts with insurances, banks and other vendors for best price
and best payback options. Responsible for the setup of all Insurance contracts for
Medicare, Texas Medicaid, New Mexico Medicaid, Blue Cross, Tri-Care, Tri-West,
United Healthcare, and Aetna, etc.
• Used technology to better assist the facility with re-credentialing of physicians and also
that of the surgery center. Placed all credentialing forms and files online for easy access.
• This was the only facility, within the Foundation Surgical Center employment, where
100% employee retention in the business office had ever occurred.
• Created yearly budgets for each department. Evaluated staffing needs on a regular basis
to reduce overtime.
• I was the HIPAA coordinator for several states, to include corporate office
1998-2001
El Paso First Health
El Paso, Texas
Network Administrator
• Developed a comprehensive network strategy for the El Paso County Hospital District for
a new Managed Medicaid product for El Paso.
• Trained all staff members for use of all software in system
• Pushed software upgrades and system support to desktop
• Setup team member accounts and passwords
• Setup Exchange accounts for all employees
• Negotiated contracts with vendors for all equipment. Purchased all hardware and
software. Negotiated contracts with telephone vendors. Negotiated rates and fees for
healthcare insurance. Evaluated software for the proper state and federal regulations.
• Developed a training program for customer service representatives.
1997-1998
Drug Enforcement Administration
El Paso, Texas
Network Administrator
• Setup a secret network system for Southwest Texas and all of New Mexico
• Use of encryption devices to ensure the utmost security
• Maintained a large user base of over 1000 agents in the El Paso division headquarters
• Created a cutting edge system for identification of potential threats in the open field
• Trained all agents for use of all software in system
• Pushed software upgrades and system support to desktop
• Setup agent accounts and passwords
• Setup Exchange accounts for all employees
TECHNICAL PROFICIENCIES
• Medical Software
• Surgical Center Operations
• Laboratory Software
• Electronic Health Records
• Electronic Medical Records
• HIPAA standards
• Project Manager
• Surgical Nurse in the U.S. Air Force
• Post-Operative Nurse on Orthopedic floor
• Surgical Technician
• Surgical Logistics
• SAS Programming
• MS Word
• MS Access
• MS Excel
• MEDITECH systems
REFERENCES
1. Maritza Dominguez, Information Technology Manager United States Water
Commission, Previous Manger at ACS
2. Gloria Ropella, Sr. Account Executive, tw telecom inc. 201 E. Main St. Suite 901
El Paso, TX 79901
******.*******@*********.***
2. Darrell Slaughter,U.S. Army Civilian Army Test Command, Previous Manager
101901 Ahsford Ct.
Uppermarlboro, Md 70772
3. Mike O'Brien Logistics -Former Partner at Ft Bliss
Chapparel,Nm
4. Greg Williams, Senior Programmer, Current employee at IDA
3207 Bowman St
Las Cruces, Nm 88005
5. Monica Rayney, Senior Business Sales Verizon
9508 Gairloch
El Paso, Texas 79925
6. Yvonne Rodriguez, Social Worker
13716 NE 36th St
Vancouver, Wa. 98682
7. Alma Rodarte, Business Accounts Westar Bank
708 Agua Caliente
El Paso, Texas 79912
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