Customer Service Sales
Resume:
DARNEISHA D. HILL
COVINGTON, GA 30014
***********@*****.***
CUSTOMER SERVICE ADMINISTRATIVE SERVICES
Customer Relations Specialist with several years of experience in Customer
Service. I am dependable and highly skilled in organizing, planning and
providing positive customer interaction. I focus on goal accomplishment,
and achievement of excellence in performance of work responsibilities. I
am consistent and able to follow projects through to completion while
maintaining superior quality.
EDUCATION:
Newton High School, Newton GA, 2008
Albany State University, Albany GA, 2009
Georgia Perimeter College (Online), Decatur GA, 2011
Tuskegee University, Tuskegee AL, 2012
PROFESSIONAL EXPERIENCE:
WAL-MART, Stone Mountain, GA 2013- Current
Sales Associate/ Customer Service
• Assisting customers with all inquires that pertain to the entire store.
• Demonstrating suggestive selling.
• Providing great and provide exceptional customer service on a face to face basis
and via telephone.
• Made keys, cut frabric, and mix paint according to the customer's desires.
• Working freight in the time frame given.
• Unloading trucks in the backroom when deliveries are made.
• Resetting mods (shelving posistion) when the seasons change.
• Working the cash register when needed.
• Balancing cash registers at the end of the night.
• Picking up orders for customers when the do a "site-2-store" pick up.
ALORICA (RYLA), Kennesaw, GA 2013-2013
Customer Care Support/Tech Support
• Worked as a call representative for Verizon Wireless
• Answer any questions in regard to the customer weather it was financial
or technical.
• Administrated credit checks to determine the customers financial status.
• Opened and created new customer accounts, sub-accounts, business accounts,
and corporate accounts.
• Managed conference calls on multi-line phone systems.
• Worked under minimal supervision.
• Independently met the call quota every week made by management.
• Listened and critiqued fellow co-workers calls and performances.
PUBLIX SUPER MARKET, Hueytown, AL. 2010-2010
Customer Service/Sales Associate
• Provide exceptional customer service, along with handling incoming
and outgoing telephone calls.
• Assisting customers with all inquires that pertain to the entire
store.
• Balancing cash drawer.
• Cultivated positive and enduring relationship with customers.
• Performing extensive data entry on keying in food products.
• Assisted customers to meet and exceed sales goals.
SEARS ROEBUCK, Hoover, AL 2010-2010
Customer Service/Fine Jewelry Sales Associate
• Strong sales record of jewelry products.
• Demonstrated suggestive selling.
• Greet and provide exceptional customer service on a face to face
basis and via telephone.
Determined data in computer database corresponded to products on
shelf (quality assurance).
Recorded price updates into computer database.
Resolved difference between conflicting price/products.
HALSEY & ASSOCIATES/CAPITAL HEALTHCARE, Conyers, GA. 2006-2008
Administrative Assistant/Customer Service Specialist
Provide superior customer service and work diligently while
demonstrating attention to detail, flexibility and innovation in
resolving customer problems.
Worked effectively under limited supervision and in cohesive team
environment.
Exercise independent judgment, decision-making abilities and to
problem solve effectively with a high level of confidentiality.
Collaborate with various levels of management to gather information
pertaining to key issues
Manage details of multi-party conference calls, in-house and
off-site meetings and luncheons, travel arrangements, calendars,
itineraries, agendas and preparation of expense reports.
Perform data entry, answering multi-line phone systems, running
errands, and building business plans along with analyzing, editing and
preparing tax forms.
SKILLS
Proficient in Microsoft Office including Excel, Word, Access and PowerPoint.
Type 40-60 wpm, 10 key calculators.
Detail oriented; excellent verbal and written communication skills.
Multi-Line Phone System
Contact this candidate