High School Customer Service
Resume:
Krystal Hough
Charlotte, NC ***69
Dear Novitex Hiring Manager,
I am writing this cover letter to formally apply for the position offered by your company. I finished
fourth, in my class, at Garinger High School. I am now working on my Bachelors of Science in
Business Administration, with a concentration in Finance, at the University of North Carolina at
Charlotte. My past experience and success indicates strengths in all workplace and collegiate
environments. Being focused on several duties at once, cooperating in leadership roles, and being
an excellent problem solver will demonstrate my ambition to excel and produce within your company.
I enjoy solving problems, taking challenges and being a part of the business growth factor. I love the
idea of being a part of opportunities much greater than myself. I have met the challenge of
captivating each industry’s methods and culture, with minimal training. In each instance, I believe I
was successful and I am confident I can do the same within your company. The key has always
been to be flexible and open to new opportunities. I look forward to the possibility of being a positive
contributor to your company’s mission.
I would greatly appreciate an opportunity to learn more about the position. You can reach me by
phone at 704-***-**** or by e-mail at *********@*****.***. I appreciate your time and
consideration for this position.
Sincerely,
Krystal Hough
2 3 4 0 S U N S E T B LV D C H A R L O T T, N C 2 8 2 6 9
( 7 0 4 ) 7 1 2 - 4 4 8 3 • K A H O U G H 1 0 @ YA H O O . C O M
KRYSTAL HOUGH
OBJECTIVE
I am looking for a position offering opportunities for expansion of knowledge and professional
growth.
W ORK EXPERIENCE
Dates Attended: 06/2011-10/2012 Company: Convergys Location: Charlotte, NC
Job Title: OnStar Advisor
Responsibilities:
• Navigate customers to their destination
• Update/ Manage Account Information
• Process payments
Dates Attended: 04/2009- 03/2011 Company: A Group Effort Property Management Location:
Charlotte, NC Job Title: Clerical/Internship
Responsibilities:
Answer phones and take messages
Make copies by using a photocopier or a printer
Typing; letters, reports and memos
Data-entry tasks, such as making appointments and entering them into the appropriate schedules
Updating customer records and even entering data into spreadsheets for others
Dates Attended: 03/2009 – 04/2010 Company: Iqor Location: Charlotte, NC Job Title: Call center
agent
Responsibilities:
• Electronically respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Process orders
• Applications and requests
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transaction
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
Dates Attended: 06/2007 - 01/2008 Company: Fed Ex Ground Location: Charlotte, NC Job
Title: Package Handler
Responsibilities:
• Loading boxes onto trucks
• Checking to make sure the package is in the right location
• Clean and dispose properly of any hazardous material
Dates Attended: 06/2007 - 08/2007 Company: Metro One Telecommunications Location:
Charlotte, NC Job Title: Call center representative
Responsibilities:
• Finding telephone numbers, addresses, movie information and other information requested
by the customers
• Being polite, respectful, and very professional
Dates Attended: 06/2004 - 07/2005 Company: Harris Teeter Location: Charlotte, NC Job Title:
Cashier
Responsibilities:
• Handle money
• Bag grocery
• Ensure that each customer receives outstanding service by providing a friendly environment
• Greeting and acknowledging every customer
• Maintaining outstanding standards
• Solid product knowledge
• Communicate customer requests to management
• Maintain orderly appearance of register area and supplies stocked
• Provide excellent customer service
EDUCATION
Dates Attended: 08/2001- 06/2005 School: Garinger High School Location: Charlotte, NC
Achievements:
• High School Diploma
• National Honor Society
• A-B Honor Roll
• Who's Who Among American High School Students
• Varsity Basketball
• Varsity Softball
Dates Attended: 08/2010-present Institution: University of North Carolina at Charlotte Location:
Charlotte, NC
Achievements:
• Accepted to the Belk College of Business
OTHER SKILLS/EXPERIENCE
• Worked the concession stand at the Carolina Panther's and UNC Charlotte games.
• Proficient in Microsoft Office (Word, Excel, Power Point, Access)
• Ability to process information/merchandise through register system
• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
REFERENCES
• Sylvia Straite- Lab Technician: 704-***-****
• Royle Simpson- Computer Technician: 980-***-****
• Shanae Carolina- Duke Energy Employee: 980-***-****
Contact this candidate