Edwin Rodriguez
Brooklyn, NY 11207
*********@*****.***
Objective: Obtain position where I can utilize my extensive experience
in Customer Service and/or Shipping / Receiving
Experience:
Manpower Staffing Inc. (Temp) New York, NY
Shipping Clerk (J&R Music World) 2012 -
Present
Processed companies outgoing merchandise orders
Received invoices and purchase orders, and pulled merchandise in stock
Monitored each shipment and ensured outgoing orders were packed correctly
Customized boxes based on product
Ideal Foreign Books, Inc. Richmond
Hill, NY
Customer service/Shipping-Receiving 2000 - 2010
Picked, Packed, and Shipped all outgoing merchandise
Processed all returns and chargebacks from vendors; corrected any
discrepancies
Processed shipments via UPS / FEDEX / USPS
Researched products and sourced from various vendors
Provided high-quality customer service both personally and over the phone
Traveled nationwide to foreign book conventions for sales and marketing
purposes
Placed incoming merchandise in stock / Quarterly inventory control
London Fog Ind. New York, NY
Mail Supervisor 1992 - 1999
Assisted office manager with overseeing office grounds and equipment
Responsible for mailroom activities and supervision of mailroom associates
Purchased office and maintenance supplies
Managed weekly shipment of packages to more than 120 factory outlets stores
Utilized online software for shipping via UPS, FedEx and DHL
Troubleshot and maintained printers, copiers and fax machines as well
vendor contact
Baring Securities Inc. New York, NY
Cash Management Administrator 1991 - 1992
Wire transferred capital worldwide through the Micro-Cash register system
Responsible for incoming and outgoing swift messages
Cleared trades before payment via TRACS system
Confirmed business transaction of clients and financial institutions
Distributed market trends and researched reports.
Managed clients list on Q/Fax broadcast system
Education & Certification:
Park West H.S. New York, NY
Skills:
Strong Customer Service skills both on personal interaction or over the
phone
Excellent bi-lingual communicator (Spanish / English)
Knowledge on international export shipping documents
Skilled in all domestic and international shipping protocol