Project Manager Quality Assurance

********@****.*** Deepayan U Mukhopadhyay

Phone: - 619-***-****

Professional Summary:

* Over 6 years of extensive work experience as a Business Analyst/Production support specialist in Information Technology, Manufacturing and Financial Management Domains.

* In depth knowledge and experience in all phases of the SDLC (System Development Life Cycle) and methodologies like RUP (Rational Unified Process), Agile and Hybrid methodology.

* Highly Experienced in Feasibility studies, Document generation, conducting Product Development Methodology, Requirements gathering, analysis, design through interviews, workshops with user(s), subject matter experts (SME's) and business stakeholders.

* Strong knowledge in using GAP Analysis and Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis and implementing it in the business process. Performed to check compatibility of the existing system infrastructure with the new business requirements.

* Proficient in interacting with Stakeholders, Subject Matter Experts (SMEs), System Analysts, line of business teams and Technical team with excellent communication and interpersonal skills.

* Excellent skills in writing Project Requirements Document like Business Case Document, Business Requirements Document (BRD), Use case Document, Functional Requirement Document (FRD), Systems Design Specification (SDS), workflow, Activity diagrams, Class Diagrams, Sequence diagrams and Dataflow diagrams.

* Conducted User Acceptance Test (UAT) with stake holders and business users and prepared Standard Operating Procedure (SOP) and participated in development sessions and design reviews in order to ensure design meets user requirements.

* Expert in Writing Test Cases, Test Plan and Quality Assurance using various testing tools like HP Quality Center testing tool.

* Consistently designed process improvement models to beat the industry benchmark.

* Proficient in Using MS Outlook, MS Share Point, MS Access and MS Visio.

* Worked closely with Change Management team to update the requirement changes and implementing it in the project.

* Worked on Incident Management, Quality Management, Configuration Management, Risk Management and Issue Management plans for clients.

* Excellent Communication skills with ability and willingness to work towards the business and technical requirements of clients and users.

* Value creation and development of reusable solutions for the client.

Educational Qualifications:

Bachelor of Engineering in Electrical and Electronics Engineering

BIT Mesra, India

Skill Set:

PeopleSoft 8.8, 9.1., Application Designer, People Code, Application Engine, PS query, SQR, Process Scheduler, C#, ASP.NET 2.0, 3.5, HTML, HP Quality Center,HP Service Center, MKS integrity, ChangeMan Ds, SalesForce.com, ecoTime by HBS, eZlabor by ADP, Share Point Services 2007,SQL,MS Access 2000/2003/2007, Oracle 10g, 8i, DB2, Toad, Winsql, IBM DB2 Command Center, Oracle User productivity kit, Relational database design, MS Visio 2007, Crystal Reports, MS Word 2003/2010, MS Excel 2003,2010, PowerPoint 2003/2010, MS Project 2003, MS Outlook 2003, SDLC methodologies (Waterfall, Agile iterative) Rational unified process, Accenture Delivery Methodologies, ITIL.

Project Experience:

Company: Hexaware Technologies 2011 – Present

American International Group, Houston, TX

Business Analyst/Production Support Specialist

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

Hardware/Software:

Windows 2000/XP, UNIX, Microsoft Office SharePoint, MS Office, Oracle, MS Project.

Responsibilities:

* Support PeopleSoft 9.0 payroll for North America module.

* Creating payrun ids for domestic, Canada and weekly payroll.

* Creating pay-sheets for all the business units.

* Processing commission/earnings/one-time deductions and general deductions files for all companies.

* Manage inbound and outbound interfaces like Mercer, Ceridian

* Execution of all the manual payroll jobs and reports through unix.

* Extracting the time and labor files from ecoTime and ADP eZ labor ensuring the data is valid.

* Loading the time files on to the paylines.

* Performing pre-calc and final calc for the payrolls.

* Running the balancing reports

* Confirming payroll

* Execution of the downstream jobs.

* In addition to the regular payroll activities, I am responsible to provide support round the clock for job failures and break-fixes.

* Participated in tax updates activity: Performed Impact analysis and technical testing retrofitted custom sqr programs.

* Support HBS ecoTime and ADPP eZ Labor applications (Time and Labor).

* Tier-2-support for the time and labor applications and addressing issues for over 20000 users.

* Responsible for application configuration design and release for new projects and enhancements.

* Consult with the customer to determine business requirements in HR and payroll domains and document them as functional requirements, specifications and test cases for the customer & programmer in user friendly language.

* Document system requirements in resulting in more efficient data tracking and accountability, efficient resource management and also avoiding potential penalties during Sarbanes Oxley (SOX) audits.

* Prioritized daily workload of multiple projects, requests and training to meet deadlines.

* Tier-2 support specialist of critical and high production support issues in Payroll and HR systems.

* Coordination with the off-shore team to address bottlenecks in enhancement projects.

* Ensuring the team members are in compliance with HIPAA and conducting trainings on PII.

* Queue manager of Salesforce.com and responsible for prioritizing and assigning incident tickets to the responsible support teams.

* Responsible to leading multiple projects in the timekeeping systems and providing status updates to the stakeholders.

Company: Accenture Solutions 2006 – 2011

Solar Turbines, San Diego, CA

Business Analyst/Production Support Specialist

Headquartered in San Diego, California, USA, Solar Turbines Incorporated, a subsidiary of Caterpillar Inc., is one of the world’s leading manufacturers of industrial gas turbines, with more than 13,900 units and over 1.7 billion operating hours in 98 countries.

Products from Solar Turbines play an important role in the development of oil, natural gas and power generation projects around the world. Solar Turbines’ products include gas turbine engines (rated from 1590 to 30,000 horsepower), gas compressors, and gas turbine-powered compressor sets, mechanical-drive packages and generator sets (ranging from 1.1 to 22 megawatts).

Hardware/Software:

Windows 2000/XP, Microsoft Office SharePoint, MS Office, Oracle, MS Project.

Responsibilities:

* Involved in Design, Development, Testing and Enhancement of PeopleSoft HRMS for HR, Payroll and Base Benefits modules PeopleSoft version 8.9.

* Facilitated brainstorming sessions to gather business requirements and acted as a liaison between key users and technical team.

* Created questionnaires and analyzed the feedback from the key users in order to understand and capture the requirements.

* Developed medium to complex sqr interface programs.

* Responsible for PeopleSoft user security setups for new hires and termed employees.

* Developed strategies with Quality Assurance group to Improve Performance testing and implement Test Cases in Test for UAT (User Acceptance Testing).

* Created and coordinated the business process documents till approved by the business. Accepted and approved business modifications, enhancements and coordinated with IT partners for the efficient implementations.

* Implemented processes to improve control over the inbound incident cases and indirectly improving the response and resolution metrics.

* Worked on defining Service Level Agreements between the business and the service provider.

* Supported the assigned project manager with creating detailed project plans assisting in developing, scheduling and tracking project timelines.

* Supported project governance and provided regular project communications to the project manager and business areas.

* Extensively involved in gathering business requirements and system requirements and specifications. Provided conceptual solution. Translated conceptual solution into technical design. Extensively worked on system architecture.

* Prepared test cases, test plans, test strategies, traceability matrix for QA team.

* Coordinated meetings with the business partner, tech and QA teams to bring everyone on the same page and maintain working relationships.

* Architecture and developer of the project’s SharePoint site on using the foundation from Accenture’s Customized Global Outsourcing Model.

* Worked on PeopleSoft top-down and bottoms-up estimator to forecast efforts on development projects.

* Experienced in Performance management reporting and forecasting future trends.

* Worked on developing Unit operational Management plans (Risk, Issue, and Problem Management) for the engagement.

* Developed user training kits on Sales and Marketing modules on PeopleSoft CRM 8.9 and reduced the training cost of the unit by over a hundred thousand dollar.

* Developed a web base application for the client to track records of all of its off-site field agents.

Qwest Telecom, Denver CO

Developer/Production Support Specialist

Qwest Communications International, Inc. was a large United States telecommunications carrier. Qwest provided local service in 14 western U.S. states: Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming.

* Responsible for the development of Finance and Supply Chain Management module.

* Extensive testing on custom business processes over the vanilla PeopleSoft product.

* Worked on application engine, component interfaces, file layouts and peoplecode.

* Involvement in preparation of testing estimates, raising defects, defect analysis and investigation and peer review.

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