Customer Service Assistant
Resume:
ROBIN GRAHAM
P.O. Box ***
Boston, Mass *****
************@*****.***
EDUCATION:
Bunker Hill Community College, Boston, MA
Medical Information Management, Associate in Science Degree
Expected Graduation, June 2014
Dimock Community Health Center, Career Center, Roxbury, MA
Dental Assistant Certificate, May 1993
EXPERIENCE:
Tufts Dental School of Medicine, Boston MA, 1994-2009
Dental Practice Assistant, 1999-2009
• Provided customer service and assistance
• Entered all charges into the central database
• Micromanaged insurance claims and reimbursements
• Verified patients insurance eligibility
• Organized group practice events
• Maintained dental students rosters and school guidelines for students to graduate
Dental Materials Clerk, 1998-1999
• Dispensed dental metal materials for crowns and bridges
• Sent out lab cases
• Dispensed dental teeth
• Audited the metal buttons and cards
Dispensary Clerk, 1996-1998
• Dispensed dental instruments
• Ordered supplies for dispensary
• Restocked dental labs
• Restocked clinical bays in main dental clinics
Central Sterilization Clerk, 1994-1996
• Collected and distributed dental instruments to dispensaries
• Cleaned and sterilized dental instruments
• Stored all dispensaries supplies
• Delivered dental supplies to dispensaries
ROBIN GRAHAM 2
INTERNSHIP:
Massachusetts General Hospital, Boston, MA
Imaging Department, Internship Student 140 Hours, Feb – May 2012
• Entered patient data, scanned copies on disks to send to patients and doctors
• Scheduled appointments for patients
• Scanned patients information into patients records
• Insurance information and referrals, authorization
HIGHLIGHTS:
• Microsoft Office (Word, Access, Excel, and PowerPoint)
• Medisoft Patient Accounting
• Keyboarding speed, 50 words per minute
• Knowledge of medical terminology
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