Customer Service Representative
Resume:
Angella Walters
Brampton ON, L6T 4N6
*********@*******.***
OBJECTIVE
To obtain a Clerical or Customer Service Representative Position to maximize use of my previous
experience and utilize my skills acquired.
HIGHLIGHTS OF QUALIFICATIONS
• Over 15 years of extensive experience in customer service
• Detail oriented and optimistic individual who maintains professional standards
• Excellent customer service and communication skills with various levels of individuals and groups
• Highly adaptable with the ability to learn and understand new procedures and techniques
• Strong verbal and written communication skills to report and communicate to staff, supervisors and
public, assisted in training of new Customer Service Associates
• Answered multiple lines phones transferred customers to the right department
• Sorting/retrieving mail, processed incoming orders
• Excellent record of dependability and reliability, resolve customer complaints in an assertive and
courteous manner
• Adaptable to working in a fast paced environments demanding strong organizational and versatile office
skills
• Hardworking/ Well organized with excellent interpersonal communication, and office support skills
• Strong computer skills with working knowledge of Microsoft Office, Word, Outlook and Power Point
PROFESSIONAL EXPERIENCE
Customer Service Representative
Establish or identify price of items admission and tabulate total payment required using
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electronic or other price scanner or other equipment
Receive and processed payments by cash, cheque, credit card or automatic debit, enquires
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from customers and investigate complaints regarding the establishment's goods, services and
policies; arrange for refunds, exchanges and credit for returned merchandise
Efficiently managed a multi-line phone system forwarding calls to the appropriate destination
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Perform and calculate payments received at the end of my shift and reconcile with total sales
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Trained and supervised cashiers and met deadline for supervisors, reliable team player and
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always punctual self-motivated works well under pressure
Sales Associates
• Greet customers in a friendly and professional manner and provides the customers with knowledge on
promotional items
• Committed to offering exceptional customer service in person and over the telephone
Informed the customer about the type, quality and quantity of merchandise sought for
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purchase
Advise customers on use and care of merchandise, and provide advice concerning specialized
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products
Prepare merchandise for purchase
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Assist in display of merchandise
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Conduct sales transactions
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EMPLOYMENT EXPERIENCE
Customer Service Representative
Pacific Western Transportation 2004-2013
Sales Associates Representative
Winners Store 2001-2004
Switchboard Operator
State Farm Insurance 2000-2001
References available upon request
Contact this candidate