Customer Service Manager

ABDIELL SUERO

*** ********** ***.

Bronx, New York 10451

************@*****.*** 347-***-****

Objective

Acquire an opportunity that allows me to bring enthusiasm, dedication, good work ethic and skill

set to a financial organization where I can gain experience and grow professionally.

Education

University of Albany 08/07-05/12

Bachelors of Arts

Economics Major with Business Administration Minor

Skills

Proficient in Microsoft Office Proven ability to multitask

Fluent in Spanish Excellent interpersonal skills

Excellent clerical and organizational skills Proper office and phone etiquette

Work Experience

New York State Assembly 01/12-06/12

Intern/Legislative Aid for Assembly Member Francisco P. Moya

• Provided research and assisted in every facet of the New York DREAM fund legislature,

which allocates privately funded scholarships to undocumented children so that they may

attain a higher education.

• Monitored session calendar and tracking bills of interest.

• Assisted in drafting legislation.

• Facilitated meetings with Public Interest Groups, Constituents, distinguished companies

etc.

• Maintained and supervised all duties of the member’s Albany office.

ACS 09/10-02/11

Customer Service Rep

• Answered calls inquiring about child support.

• Occasional Data entry.

• Consulted individuals in their personal situations pertaining to child service.

Fantasia Accessories 06/09-08/09

Shipping Manager

• Processed shipments required by company.

• Attained shipment schedule and ensured proper executions.

Darius for Congress Campaign 09/08-10/08

Campaign Advertiser

• Assisted in coordinating activities for marketing purposes.

• Raised awareness in the community about candidate via social networks and

interpersonal contact.

Achievements and Certifications

Certificate of Recognition for GPA

Certificate of Computer Literacy Instructor

New York State Regents Diploma

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