Customer Service Administrative Assistant

Corey Walker

Mobile: 603-***-****

Home: 424-***-****

Email: ***************@*****.***

Highlights of Qualifications

• Capable of recruiting, interviewing, hiring, and training staff, as well as preparing employee

evaluations, approving time-off and time cards, and handling disciplinary actions.

• Proven ability to implement and develop strategic business decisions

• Team-oriented leader who motivates members to exceed expectations and that enjoys the

challenge of multi-tasking, organization, implementing innovative and creative strategies,

keeping projects on track, and dedicated to the principle of continuous improvement.

• Analytical and detailed accounting experience with the ability to analyze certain discrepancies on

a balance sheet; ability to compile many figures to construct income statements, budgets, and

process transactions.

• Skilled at prioritizing and completing deadline sensitive tasks efficiently.

• Understanding of insurance and billing.

Education

May 2013 - Bachelor of Science in Biology, Minor in Chemistry, Palm Beach Atlantic University

(Pre-Med Concentration)

May 2015 – Masters of Healthcare Administration, Walden University, (anticipated graduation)

Work History

January 2014 – N/A, Beverly Hills Dentistry, Beverly Hills, CA

Hygiene/Front Office Coordinator

-Explain necessary procedures to patients and scheduled them the procedures.

-Verification of medical and dental benefits for each patient as well as billing out the appropriate codes to

insurance companies.

-Maintained a high-level of customer service via phone, in-person, mail, and email communication.

September 2009 – May 2013, Palm Beach Atlantic University, West Palm Beach, FL

Director/Administrator of Intramurals

-Established and carried out departmental and organizational goals, policies, and procedures, appointed

department heads and managers.

-Directed and oversaw the department’s financial and budgetary activities including processing A/R and

A/P, drafting financial forecast, and identifying places to cut costs and improve performance.

-Recruited, interviewing, hiring, and trained all department employees, as well as determined raises,

promotions, approved time off, gave bi-annual evaluations, and handled disciplinary actions.

March 2010 – November 2011, Good Samaritan Medical Center, West Palm Beach

FL

Administrative Assistant and Emergency Room/ Operating Room Attendant (Volunteer)

-Assisted with patient transportation, recorded patient heart rate, monitored blood pressure, drew blood

for labs, and administered basic shots.

-Served in the administration office scanning patient records for the EMR system, aided in patient intake

in the emergency room, and ensured all intravenous carts were fully stocked.

May 2011 – August 2011, Fat Daddy’s Café, Nashua, NH

Barista

-Guided customers through menu selection, handled cash transactions, crafted variety of entrees and

specialty coffee beverages, and conducted food preparation such as cutting and portioning.

-Anticipated customer and store needs by constantly evaluating environment and customers for cues.

January 2010 May 2011 The Campus Store of Palm Beach Atlantic University, FL

Social Media Coordinator and Store Associate

-Monitored, participated, and lead in online conversation via posts to build brand visibility.

-Posted in various media channels on a daily basis or as needed.

-Developed and executed initiative to drive member-generated content, increase community participation

and add value to the online community experience.

May 2008 – September 2009 Securitas Security Services, Manchester, NH

Security Officer

-Secured premises and personnel by patrolling various properties, monitoring surveillance equipment;

inspecting buildings, equipment, and access points; permitting entry.

-Prevented losses and damage by reporting irregularities; informing violators of policy and procedures.

-Completed reports by recording observations, information, occurrences, and surveillance activities;

maintained organizations stability and reputation by complying with legal requirements.

Skills

Budgeting, Management, Organization, Filing, MS Office Literacy, Inventory Control, Problem Solving,

Statistics, CPR, Medical Terminology, QuickBooks, Social Media, Accounting, Vendor

Relations, Biology Research, Payroll Processing, Event Coordination, Purchase Orders, Lab

Research.

Leadership Awards

2010 - Employee of the Year, Palm Beach Atlantic University, Intramural Department

2010 - Supervisor of the Year, Palm Beach Atlantic University, Intramural Department

2011 - Outstanding Director, Palm Beach Atlantic University, Intramural Department

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