Quality Assurance Supervisor
Resume:
Gina Dantzler-Sneed
Butner, NC 27509 US
Mobile: 919-***-**** - Ext:
Email: **********@*****.***
Availability:
Job Type: Permanent
Work Schedule: Full-Time
Work Experience:
Affiliated Computer Services (ACS)
145 Technology Road
Henderson, NC 27537 United States
09/2011 - Present
Hours per week: 40
Customer Care Representative
Duties, Accomplishments and Related Skills:
Key Duties and Accomplishments:
• Manage correspondence, provide internal and external customer support, and ensure program
quality assurance
• Independently research, interpret and analyze sections of the law and regulations, operating
instructions, references and guidance as related to claims
• Provide direct and continuing assistance to personnel and customers
• Performing examinations of processes, policies and procedures
• Examine and analyze documents received for authenticity. Researching and analyzing
appropriate information.
• Interpret and apply laws, policies and procedures
• Provide accurate benefit information to pharmacies for processing health insurance claims
• Procure information to research and resolve customer inquiries
• Log customer calls
• Communicate timely appropriate options
• Inform customers of available services
• Assess customer needs
• Prepare standard reports to track workload, response times and input quality
Supervisor: Loreatha Brame 252-***-****)
Okay to contact this Supervisor: Yes
University of North Carolina Greensboro
(UNCG) Multicultural Resource Center
1400 Spring Garden Street
Greensboro, NC 27412 United States
08/2010 - 01/2011
Hours per week: 20
Multicultural Resource Assistant
Duties, Accomplishments and Related Skills:
Key Duties and Accomplishments:
• Managed correspondence, providing internal and external customer support, and ensuring
program quality assurance
• Provided direct and continuing assistance to personnel and customers
• Performed examinations of events, policies and procedures
• Promoted and staffed Department events
• Served as outreach liaison between students and student organizations
• Served as Point of Contact for special event reservations
• Arranged cultural display cases for multicultural themed exhibits
• Recorded event evaluations
• Performed preparations for event setups
Supervisor: Jeffrey Coleman 336-***-****)
Okay to contact this Supervisor: Yes
Randolph Baskerville Attorney at Law
424 North William Street
Henderson, NC 27536 United States
08/2005 - 12/2005
Hours per week: 40
Intern
Duties, Accomplishments and Related Skills:
Key Duties and Accomplishments:
• Managed correspondence, providing internal and external customer support, and ensuring
program quality assurance
• Provided direct and continuing assistance to personnel and customers
• Examined and analyzed documents received for authenticity. Researching and analyzing
appropriate information.
• Implemented new strategies in providing efficient filing
• Prepared case court documents
• Acted as an advisor in court
• Ensured subpoenas were timely disbursed
• Recorded accurate client messages
Supervisor: Randolph Baskerville 252-***-****)
Okay to contact this Supervisor: Yes
Vance County Schools Administrative
Services
1724 Graham Avenue
Henderson, NC 27536 United States
01/2005 - 05/2005
Hours per week: 40
Intern
Duties, Accomplishments and Related Skills:
Key Duties and Accomplishments:
• Managed correspondence, providing internal and external customer support, and ensuring
program quality assurance
• Provided direct and continuing assistance to personnel and customers
• Applied policies and procedures
• Provided efficient delivery and packaging of materials for schools
• Performed secretarial duties such as filing w2s and updating payroll
Supervisor: Diana Bobbitt 252-***-****)
Okay to contact this Supervisor: Yes
Education:
University of North Carolina Greensboro (UNCG) Greensboro, NC United States
Bachelor's Degree 12/2012
Major: Business Administration Minor: Information Technology
University of North Carolina Greensboro (UNCG) Greensboro, NC United States
Bachelor's Degree 12/2012
Major: English
References:
Name Employer Title Phone Email
Marva Dennison Affiliated Computer Trainer 251-***-****
Services (ACS)
Lenora Parks North Carolina A&T Counseling Major 252-***-****
Master Program (Student)
Sandra Sherin Vance County Food and Nutrition 252-***-****
Administration Specialist
Cassandra Hyman Almac Clinical Services Production Operative 919-***-**** Indicates professional reference
Additional Information:
I have great interpersonal skills, can work efficiently and am reliable, trustworthy and dedicated to efficiently completing
assigned tasks. I am highly successful with mediating and managing conflicts.
Key Skills:
• Research assistance
• Solving complex problems
• Resolving conflicts
• Proficient in various software such as Microsoft Office Suite (XP & Vista); Microsoft Powerpoint & Visio; Windows 7;
Adobe Acrobat X Pro; Citrix; People Safe and Rumba.
• Managing and organizing data and records
• Creating/Editing spreadsheets & reports
Contact this candidate