Customer Service Administrative Assistant

Abigail Pangilinan

Registry Information Officer/ Administrative Assistant

Lafayette, NJ

******@*****.*** - 973-***-****

Highly motivated, well-organised recent graduate with excellent communication skills, customer service skills,

and experience in office settings, seeking a position as an Administrative Assistant.

WORK EXPERIENCE

Registry Information Officer/ Administrative Assistant

Department of Immigration and Citizenship, Embassy of Australia - Washington, DC - March 2013 to

July 2013

Washington, DC

Registry Information Officer/ Administrative Assistant (Temporary Position)

• Organised and registered all daily incoming mail including:

o Temporary Entry Applications: Visitor Visas, Temporary Work Visas, Student Visas, Business Visas,

Resident Return Visas, etc.

o Migration Applications: Partner Migration, Perspective Partner Migration, Child Migration, etc.

o Australian

• Experience with ICSE, IRIS, E-Health, Lotus Notes, Client Search Portals, SAP revenue receipting.

• Liaised with clients for underpayments, incorrect forms, missing documents, within a timely manner.

• Assisted case officers with locating corresponding documents for applications.

• Organised all client medical forms, including HIV results, lung examinations, corresponding X-rays, etc.

• Provided support to Financial Officer, in regards to E-Health applications.

Staff Accounting Assistant

RB Services, LLC - Washington, DC - January 2013 to April 2013

Temporary Position)

• Assisted Director and Supervisor of Accounting in daily accounting tasks, i.e. organising invoices, investor

documents, property documents; creating business invoices, mailing investor tax returns.

• Managed data entry system with company files.

• Performed tasks with attention to detail and in an efficient manner.

Physical Therapy Aide

Mahwah Physical Therapy - Mahwah, NJ - January 2011 to May 2011

Directed patients through daily routine exercises.

• Drafted a training and wellness program for patient use.

• Maintained electronic and paper records of patients' exercise progress and scheduled upcoming

appointments.

• Assisted physical therapists with therapy maneuvers.

• Assisted with general upkeep of facility.

• Used communication skills to offer support and encouragement for patients.

Associate

Fenwick Group - Ramsey, NJ - June 2009 to May 2010

Barista and cashier position.

• Assisted manager in reviewing resumes and applications of perspective employees.

• Exhibited customer service skills and ability to work efficiently.

• Used time management and prioritizing skills during peak demands.

Ramapo College of New Jersey - Mahwah, NJ - September 2009 to December 2009

Phone-A-Thon Caller

• Solicited donations from past alumni.

• Exhibited proper phone etiquette and communication skills towards potential donors.

EDUCATION

Bachelor of Arts in Psychology

Ramapo College of New Jersey - Mahwah, NJ

ADDITIONAL INFORMATION

Skills: Excellent Organisational Skills, Strong Customer Service Skills, Computer Proficiency, Data Entry, Word

Processing and Typing, Strong Communication Skills, Microsoft Excel/ Powerpoint Experience, Leadership

Skills, Strong Interpersonal Skills

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