Customer Service High School

Jose L. Roman

*** **** ** *******, ** *****

Cell: 717-***-**** / 717-***-****

**********@*****.***

Summary of Qualifications

Customer Service professional with over 10 years of experience within providing

superior customer service to customers, strengths include but not limited to the

following;

Exceptional ability to be successful in a dynamic fast paced environment

Strong ability to interact with all levels of individuals successfully

Consistently demonstrated ability to perform multiple tasks in a detail oriented and

organized manner

Consistently demonstrated ability to make sound judgments in timely and effective

manner

Excellent communication skills; both written and verbal (Bilingual)

Additional Skills; Fluent Spanish & English, CIS, Ms Word, Excel, Access, Power

Point

Professional Experience

Becon/Bechtel Communications, Columbia, MD. January 2013 – August

2013

Warehouse Supervisor/Tower Tech

Assist Tower Tech and Electrician in all morning daily site material set up. Do all

warehouse duties that include shipping, receiving of all materials, inspecting all

deliveries and place or assign to correct place in warehouse using a forklift or hand

jacks. Deliver material to correct site. Pick up daily site material like Power Plans,

GPS’s, Coax Cables, Antennas and RRH Radios. Place all equipment and material on

skid, shrink wrap and label with the correct site name. Place all paper work in files and

in computer system for inventory. Assist in any tower work or tower rescues.

Maintain and inventory all electrical and tower equipment and hardware in

warehouse. Place item counts and descriptions into computer program and make

proper orders. Keep warehouse clean and enforce safety rules.

Inspect all new trucks before assigning to drivers. Place correct equipment and

hardware in electrical and tower trucks.

Pinnacle Nexlink, Jessup, MD. August 2012 – December 2012

Cell Tower Technician

Travel to sites to troubleshoot, run Q/A’s or replace some equipment’s such as

jumper cables, SG cards on 800/1900/3600 RRH radios.

Some jobs require some climbing up to 350ft on a cell tower, water tower,

monopole or roof tops to run test and fix problems. Do weatherproofing on all

connections and cables.

Labeling DC power cords, Jumpers, and Hybriflex fiber cables in distribution

boxes. Connected 800/1900 or 3600 RRH radios to correct cell phone antennas such

as Sprint, T-Mobile or AT&T.

Use company laptop to do FST reports, safety reports, and documented all

problems before and after fixing. Take and document pictures before and after.

Work with technician or installers on site to fix problems.

Dial A Temp, Hanover, PA October 2011 – August 2012

Part Inspector

Inspect different parts raging from 4lbs to 110lbs. Fix and clean any damaged or

dirty parts. Record any damaged scraps and heat numbers on proses sheet.

Place parts in correct box with plastic bag or tube with correct order count. Take box

or tube to shipping area to be shipped to customers.

Assist in training new employees with computer program and paper work.

Del Wood Kitchen, Hanover, PA. April 2011 – October 2011

Finisher/Sprayer

Clean and paint cabinets, doors, frames and shelves to customers’ preferences.

Fix any holes, scratches or wet spots. Inventory all equipment and paints. Place any

orders for equipment needed.

FCC, Gettysburg, PA August 2008 – 09/2009

Customer Service Associate

Assist Spanish and English speaking consumers with questions or problems about

the DTV Digital merger on February 17th 2009 and beyond. Collect and save

consumers' information using Remedy and Cisco telephone program.

Training new employees in taking and documenting all DTV calls. Participate in

some testing of new phone systems and computer programs.

DCI Management, Abbottstown, PA March 2006 - April 2007

Warehouse Leadman/Exhibitor

Administering training to clients to ensure proper use and care of equipment.

Maintaining company owned vehicles and equipment with highest level of quality

and respect.

Creating outstanding relationships with clients serviced. Documenting daily records

of all set ups and shipments made for inventory purposes. Traveling to attend

and supervise the booth production during various dentistry shows.

Completing repairs and set up of several of dental equipment in an accurate, timely,

and professional manner.

Assisting interested clients and sales associates with any problems that may

occurred during shows. Ensuring proper packing and shipping of all equipment

once show was completed.

Masterbrand, 80 Keystone St Littlestown, PA August 2002 – February 2006

Door Hanger & Prayer

Install correct doors to cabinets. Assist installers in making some of the cabinets.

Fix any holes or small cracks in cabinets or doors.

Assist in boxing and wrapping for shipping. When needed, work in the staining

room painting cabinets to consumers’ request.

Roman & Sons, Inc., Guaynabo, PR June 1995 - March 2004 Warehouse

Supervisor

Supervising warehouses daily workload. Coordinating and distributing all drivers

itineraries.

Maintained staff job performance by coaching and counseling. Took corrective

action, planned, monitored, and appraised job performance. Investigated and

resolved employee and customer complaints.

Assisting in the development, delivery, and installation of our custom built stairs.

Education

Littlestown High School, Littlestown, PA

High School - General

L.I.U. Unit# 12, New Oxford, PA

Other - G.E.D, October 2001

HACC, Gettysburg, PA

Other - N/A

Attended HACC and successfully completed

ITT Technical School, Mechanicsburg, PA

Bachelor of Art - Drafting Design, September 2004

At ITT I successfully completing

CAD Interpreting Blueprints

Drafting Carpentry

Group Dynamics Some Computer Programming, & Diagnostics

Certifications

Tower Climber & Rescue- Gravitec Systems Inc. 10/12

RF Radiation Safety- ANSI- Z490.1-2009 and FCC. 10/12

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