Project Manager /Customer Service

LeVonne Smith

Memphis, TN

**************@*****.*** - 512-***-****

WORK EXPERIENCE

Assistant Coordinator

Satellite Dialysis - Austin, TX - April 2013 to March 2014

Responsibilities

Carefully selected,developed and trained qualified staff.

Evaluated patient care procedural changes for effectiveness.

Created annual goals, objectives, budgets and made recommendations to reduce cost.

Administrated, directed and coordinated the activities of the agency.

Cooperated with other health related agencies and organizations .

Provided supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Actively maintained up-to-date knowledge of applicable state and federal laws and regulations.

Jumped in to fill gaps for on call rotation when necessary.

Organized and led weekly personnel meetings with 25 to 30 team members.

Revised policies and procedures in accordance with changes in local, state and federal laws.

Established facility's annual budget and conducted monthly reviews to ensure finances were being properly

allocated.

Accomplishments

I accomplished goals and work ethics, on the job training and I gain strong customer service,communication

and leadership skills with growth.

Skills Used

conflict resolution

Relationship and team building

Effectively influences others

Personal and professional integrity

Staff training and development

Critical thinking proficiency

Proven patience and self discipline

Claims analysis and review specialist

Lead Certified Dialysis Technician/ Assistant Coordinator

Innovative Dialysis Clinic - Milwaukee, WI - January 1995 to March 2013

Responsibilities

Measured vitals signs such as,blood pressure,heart rate,temperature and weight.

Started, monitored and ended patient treatment.

Professional with hard to stick patients all age groups.

Supported patients with customized patient teaching tools.

Achieved departmental goals and objectives by instituting new processes and standards for patient care

coordinated with doctors and registered nurses to developed care plans for patients.

Prepared for all state regulations such as,(HIPPA,OSHA,CGMP,MSDS,AABB,JCAHO and the JOINT

COMMISSION).

Maintained all confidential personnel files,licensing and CPR compliance records.

Coordinated Quality Improvements Activities (QIA's) to identify performance areas for improvement.

Utilized strong assessment skills with acute conditions, maintained patients privacy and confidential patient

information.

Very strong medical terminology skills.

Team player and very hard working.

Accomplishments

Developed and implemented new innovated health care improvements processes and admission procedures.

Served as liaison between management,cooperated with other health related agencies.

Skills Used

Financial aptitude

In-depth claims knowledge

Sound decision making

Familiar with disease management programs

Strong medical ethic

Computerized charting specialist

Problem resolution ability

Extensive medical terminology

Enthusiastic professional

EDUCATION

Bachelor in Health Care Administration

Rockville University - Rockville, MD

2006 to 2010

Certification in Phlebotomy

Gate Way Technical College - Kenosha, WI

1996 to 1996

Certificate in Medical Assistant

Gate Way Technical College - Kenosha, WI

1994 to 1995

Master in Project Manager

University of Phoenix - Houston, TX

2013

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