Customer Service Manager

Victoria Rouser

Account Manager - Rent-A-Center

Kansas City, MO

*********@*****.*** - 816-***-****

*Independent and motivated to producing top quality work.

*Excellent skills in record keeping, work area organization & time management.

*Great customer service skills to keep a good customer relationship.

*Good communication skills, organizational skills, team oriented & ability to follow instructions.

*Skilled at learning new concepts quickly, working well under pressure and communicating ideas clearly and

effectively.

*Greatly organized with the ability to balance numerous responsibilities simultaneously.

*Well-motivated with a very encouraging attitude that will provide outstanding customer service.

WORK EXPERIENCE

Account Manager

Rent-A-Center - May 2013 to Present

Review expire accounts & communicates with customers to promote timely payments.

*Prospect for new business by telemarketing & distributing print materials

*Demonstration of proficiency of the essential job functions at the Customer Account Representative level &

possess certain additional management skills.

*Install merchandise & instruct on proper use.

Customer Sales Rep

USA 800 - October 2012 to April 2013

Answering customer's queries & concerns regarding equipment, pricing as well as availability of the equipment.

*Process consumer's transactions

*Ensure every customer has a positive experience.

Mail Clerk

Department of Treasury - March 2012 to June 2012

Sorting mail according to filing status.

*Ability to identify fraudulent paperwork.

*Using mail equipment properly & keeping work station clean as well as organized.

Retail Cashier

Gordman's - September 2009 to December 2011

Face to face customer service

*Processed orders efficiently and accurately at checkout

*Responsible for shelf stocking

Customer Service Representative

Staffmark - July 2005 to March 2008

Process charges and payments dispute on accounts

*Maintain customers who wish to close the service by finding and satisfying their needs

*Recognized and received Employee of the Week

ADDITIONAL INFORMATION

Skills

Class E License; Experienced with Microsoft Office Suite; Warehouse, Troubleshooting/Problem Solving

Complaint Handling, Call Center Operation, Expert with fax, scanning & copier machine Familiar with mail

equipment & physically able to lift up 40-70 lbs. Type 45-50 wpm, Cash Handling Experience

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