Customer Service Manager

Location:

Posted:

April 02, 2014

Rita de Souza ***- ***-**** ****.*******@*****.***

Summary of Qualifications

. Dynamic, highly motivated, persuasive and dependable.

. Excellent logistics, communication and service skills.

Work Experience

Cargo Management Group -Miami Fl Air Agent Cargo Aug2012 - Feb/13

. Provide air freight estimation to the clients

. Complete essential documentation required for shipping by air

. Arrange for inbound and outbound parcels' transportation

. Classify goods by verifying the export documentation to charge the

customers accordingly using tariff coding systems

. Knowledge the Magaya System and AES

TAM Cargo Miami-FL Agent Customer Service Aug 2011 - Aug 2012

. Reservation

. Notify consignees or customers of the arrival of shipment

TAM -Brazilian Airline-Miami-FL Agent Customer Service April 2010 -

Jul 2011

. Check in secure and maintain the information such as flight of

customer numbers, names of crew members.

BR-1 America, Miami- FL Assistant Manager Aug 2004 - Sep 2009

. Responsible for direct the RMA and Inventory.

. Experience UPS, FEDEX and DHL online shipping.

Bradesco Bank S.A. Brazil -Manager, Teller and Customer Service Mar 1988 -

Feb2002

. Coordinate of the customer relations department consolidate new

clients

and maintaining the existents.

. Administrate and monitored of short, medium and long terms strategic

plans for accomplishment of objectives and goals.

Education: Catholic University of Salvador/ BA, Brazil December,2001

Bachelor's Degree: Mathematics

Certificate: Licensed Insurance Broker- since 2002

National Federation of Private Insurance Agents- Brazil

Related Skills

Computer: Windows, Word, Excel and Power Point.

Portuguese: native proficiency

Spanish: Understand

Available travel