Customer Service Manager

ASHWANI BHALANI

**** ********** ****** ( Corona, CA 92882 ( Phone: 951-***-**** (

**************@*****.***

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SAP SRM CONSULTANT

Dynamic, qualified, and dedicated professional with over 13 years of

experience configuring and supporting SAP SRM, SAP MDM, SRM MDM, SAP MM,

and BW modules, consulting with clients, managing projects and delivering

exceptional customer service. Experienced in SRM 4, SRM 7.0, SRM MDM and

SRM 7.01 (EhP1) implementations. Excellent leadership, interpersonal

communication skills and able to succeed in fast-paced, deadline-driven

environments. Passionate about utilizing extensive project management,

consulting, and SAP SRM production support experience to contribute to the

success of an organization.

Areas of Expertise

Client Consultation SRM MDM SAP SRM

Technical Specifications SAP MM Blueprint

ASAP Methodology SAP SRM Security

SAP MDM Implementation SRM MDM Security

SRM Workflow SAP SRM Production Support OpenText ProVision

Project Management MS Office (Visio/Excel/Word) Problem Resolution

End User Training Customer Service

Team Leadership

professional experience

KPMG

Apr. 2013 to Present

Sr. Associate

SAP Implementation Support at AbbVie Pharmaceuticals (Apr. 2013 to Present)

o Leading a business process analysis and mapping for the PTP process at a

leading pharmaceutical company for a new SAP implementation. Assignment

involves process mapping and creating SOP/DTP documentation (Standard

Operating Procedures and Desktop Procedures) for the PTP process

involving SAP SRM, SAP ECC, external systems like Maximo, Action/LSI.

o Go-live and Rollout support - Lead the PTP team in demonstrating go-live

readiness by organizing Simulation Workshops for PTP End to End

Processes.

Computer Sciences Corporation (CSC)

Jun. 2005 to Apr. 2013

SRM Solution Team Lead/Security Lead (Jun. 2012 to April 2013)

o Direct the SAP SRM 7.01 (EhP1) upgrade; manage a technical team,

troubleshoot and resolve system issues, and communicate project status to

clients.

o Manage the configuration of additional Sourcing Cockpit functionality.

o Evaluate client needs and requirements and update Blueprint and

Functional Specifications.

o Liaised with both internal and external SOX auditors to provide

information regarding the overall security role/profile details and the

overall security strategy.

SRM Solution Team Lead/Security Lead (Apr. 2010 - Dec. 2011)

o Led the SRM upgrade project from SRM 4.0 to SRM 7.0; managed five SRM

team resources, designed and configured the organization structure,

mitigated any SOX issues or concerns, and directed client communications.

o Blueprinted and setup a fully functional SRM System, upgraded from SRM

4.0 Classic Scenario to SRM 7.0 Extended Classic Scenario; featured

Process Controlled Workflow, POWL, Web Dynpro, Sourcing Cockpit, and the

Creation of a local and ERP purchase order using extended classic.

o Wrote technical specifications for developers.

o Created and configured the approval process using SAP's Process

Controlled Workflow (BRF).

o Configured the POWL search helps.

o Key architect in the design and configuration of shopping cart and

purchasing order layout via SAP Web Dynpro technology.

Ashwani Bhalani

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o Setup the bidding process.

o Directed the development and support of all end user and administrative

roles for both SRM and MDM and evaluated and updated security

requirements as necessary.

SRM MDM Analyst/Security Lead (Apr. 2010 - Apr. 2013)

o Configured and setup SRM MDM (Master Data Management) for the internal

catalog solution.

o As the SRM MDM Security Lead created and administered roles to control

access to the MDM repositories.

o Administer and monitor MDM Server using MDM Console

o Created and administered MDM Repositories.

o Administered and setup MDM Clients such as MDM Data Manager, MDM Import

Manager etc.

o Import data and configure mapping using the MDM Import Manager.

o Schedule import of data using MDIS (Master Data Import Server)

o Administered MDM Data Manager to provide end-users with the ability to

display, search and modify repository records.

Systems Analyst/Master Data Lead/Security Lead (Jun. 2005 - Apr. 2010)

o Served as the project lead for SAP SRM 4.0 Implementation; blueprinted a

system design to meet business requirements and recommended process

improvements.

o Evaluated client objectives and presented targeted recommendations for

reengineering business processes to meet best practices for procurement

and asset creation when using SRM.

o Created a global design with 3 backend ERP systems; integrated multiple

languages and currencies for a seamless SRM multi-country rollout across

Northern America, Europe and Asia.

o Designed and implemented the organizational structure to meet the global

design/multiple system requirements; regulated the complex BADI workflow

approval process.

o Collaborated with SOX auditors to review configured user roles, profiles,

and security procedures; addressed and resolved any SOX issues and

concerns.

o Continuously communicated with SOX auditors to provide security updates

and strategy.

Disney Worldwide Services, Inc., Burbank CA

May 2004 to Jun. 2005

Sr. Systems Analyst (FI - PTP Team)

o Manage the provision of production support for all Procure to Pay (PTP)

Processes such as SRM EBP, Material Master, Purchasing, Inventory

management, Logistics Invoice Verification, and accounts payable.

o Evaluated applications, performed troubleshooting, and resolved how-to

questions and business process related issues; facilitated unit,

regression, and user acceptance testing.

o Performed regression and integration testing for the upgrade from SAP EBP

3.0 to EBP/SRM 4.0; troubleshot master/transactional data issues relating

to integration with SAP MM and Accounts Payable.

o Addressed and resolved errors arising from EBP/SRM functionality, R/3 for

non-PO and LIV invoices, Workflow, and follow-on documents in EBP and

R/3.

o Assisted in the client-focused development of the learning course design

and review.

InterBase Corporation

Mar. 2000 - Apr. 2004

SAP BW Analyst/Developer (Nov. 2001 - Apr. 2004)

o Coordinated the implementation of SAP BW for application areas FI/CO, MM,

SD.

o Translated requirements into dimensional data models using data modeling

techniques.

o Directed the design, development, and data extraction from R/3 source

system and Flat file to BW analysis for FI/CO, MM and PP by creating

customized cubes and structures.

o Key architect in the creation of Info Cube's for Revenue and Cost

Information to report on high-level Profitability data from FI/CO and

Info cubes for strategic reporting and analysis of e-procurement data.

o Created and maintained the infocubes in SD for quotations, orders, and

sales order overview; designed query variants, restricted key figures,

filter values, and exceptions for effective query management.

o Designed and implemented views of the Query for WEB Reporting using BW

reporting variables, defined exceptions and conditions, and published

different elements of the views to the WEB.

Ashwani Bhalani

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Sr. SAP Consultant (Mar. 2000 - Oct. 2001)

o Managed the help desk center for the Materials Management Module and

warehouse management; provided post implementation support of SAP MM

Module for purchasing and inventory control.

o Conducted key user and end user training.

o Developed ABAP query for simple reporting and defined release strategies

with classification.

o Managed Master Data like Vendor Master and Material Master.

o Addressed and resolved various integration problems of MM module with WM,

SD, PP & FI.

Education and certification

o SAP MDM Training

o APICS - CPIM Certification, Anaheim Chapter (In Progress)

o Masters of Business Administration in Marketing, Gujarat University,

India

o Bachelor of Science in Engineering (Mechanical Engineering), Gujarat

University, India

Contact this candidate