Human Resources Management

Charlotte Flores, PHR

*** *********** **. #***** ( Lewisville, TX 75067 (

*********.******@*******.*** 214-***-****

Resourceful and dependable Human Resource Professional with 10 years of HR

experience and additional understanding of business administration

employment/labor laws ? training ? Employee Relations ? benefits

SUMMARY OF QUALIFICATIONS

. CAPABLE IN RECRUITING, INTERVIEWING, PROCESSING, AND TRAINING NEW

PERSONNEL TO EASE TRANSITIONS INTO ORGANIZATIONS AND FACILITATE FORMING

OF EFFECTIVE TEAMS

. Efficient in tracking leave time, filing workers' compensation claims,

monitoring performance reviews and other employee information

. Experienced with immigration issues, various reporting and analysis

processes, employment verifications, and benefits administration

. Skilled in management of office operations such as calendar management,

travel and meeting coordination and other administrative support

functions

. Self-motivated and goal-oriented with highly developed interpersonal

abilities, thrives in both independent operations and team dynamics,

builds alliances, and engages in cross-functional activities

Professional Experience

BENEFITS & LEAVE SPECIALIST AUGUST 2013 - PRESENT

Company confidential Dallas, TX

Third-party Property Management Company

. Administer FMLA, ADAAA, and other leaves of absence (LOA) including any

state and military leaves

. Analyze leave requests and consult and guide management regarding

appropriate course of action, and determine eligibility

. Provide essential communication of the LOA program to managers and

associates

. Interface with associates and managers of the Company, human resources

and payroll department, risk management department, and insurance

providers as necessary to resolve issues and ensure programs are

maximized.

. Verify associate eligibility to participate in programs and maintain

records and files as required.

. Manage the collections process of insurance premiums from LOA

participants, exercising discretion and judgment as it relates to

continued benefits eligibility

. Research current, past and new laws to ensure programs are in compliance

with plan requirements and state and federal laws

. Review and contribute to content for company plan documents such as plan

SPDs, wrap document(s), and associate communication materials

. Manage Qualified Medical Child Support Orders

. Manage the weekly benefit vendor error reports and make corrections as

required

. Coordinate the monthly vendor invoice process including audit, tracking,

approvals, and mailing.

. Administer various associate benefit programs and plans, including;

medical, dental, vision, life, AD&D and disability, employee assistance

program and other ancillary benefits that the Company may offer from time

to time.

Human Resources Generalist April 2011 - August 2013

Heartland payment systems Plano, TX

IT division of large financial services company - currently 5th largest

payment processor in the U.S.

. Manage the onboarding and termination process, manage benefits

enrollment and mid-year status changes

. Assist employees with benefit issue resolution, manage leave of absence

process for division, process semi-monthly payroll changes and attendance

tracking

. Employee relations - includes reviewing corrective action records,

working with managers on performance improvement plans,

coaching/counseling/advising employees

. HR reporting, monthly headcount reconciliation for Finance dept., assist

with EEO and Affirmative Action reporting/tracking

. Assisted with implementation of performance management/learning

management system for the organization

. Manage anti-harassment compliance training for the organization, assist

with the training and development program for IT division

Human Resources Assistant August 2005 - September 2010

Kimley-Horn and Associates, Inc. Dallas, TX

Large engineering and land planning firm with 2,000 staff in over 60

locations

. Processed new hire paperwork, conducted orientations, screen

administrative and entry level applicants, coordinate interviews, and

organized annual open enrollment process

. Assisted employees with benefit issue resolution, processed employee

status changes, leave of absences such as short-term disability,

maternity and military leave

. Filed workers' compensation claims, acted as liaison for immigration

cases, tracked annual performance reviews and verified employment

information

. Managed calendar for Human Resource Manager, booked travel, coordinated

meetings, generated and analyzed various reports and generally supported

the regional Human Resources Team

. Improved the on-boarding and leave of absence processes for the entire

firm through actions taken as part of 2 committees charged with

increasing efficiency in these areas

Office Coordinator May 2004 - August 2005

Accountants, Inc. Dallas, TX

Staffing firm providing temporary and direct-hire accounting and finance

professionals

. Searched for qualified applicants to fill open positions including

scheduling and conducting interviews, processed new hires paperwork and

ran daily reports for meetings

. Provided additional assistance as needed to the branch manager and

staffing managers

Education And Training

MBA / HUMAN RESOURCE MANAGEMENT EXPECTED COMPLETION DECEMBER 2014

Capella University Online

Bachelor of science degree / Human Resource Management December 2011

University of Phoenix

Associate Degree / Business Administration 2009

University of Phoenix

Relevant Courses: Business Communication, Diversity, Accounting and

Finance, HR Management, Marketing, International Business

Additional Training, Skills, and Certifications

. Professional in Human Resources certification (PHR) - 1/4/13

. DDI Leadership Training Series - completed April 2012

. ADP, Ceridian, iCIMS

. Proficient with Microsoft Office Suite

Professional associations

. SOCIETY FOR HUMAN RESOURCES MANAGEMENT (SHRM), MEMBER

Contact this candidate