Customer Service Representative

Theresa M Jones

* ******** *****, ********, ** **721

732-***-**** (Cell)

**************@*****.***

Summary

I have 4 years of experience, including as a Day Care Aide, as a Customer Service Representative

and as a Peapod Shopper in industries including Amusement and Recreation Services and Food

Stores.

Most recently, I have been working as a Day Care Aide at The Gym from September 2012 to

January 2013.

My skills and experiences include: Cashier, Cooking, Database Administration, File Management,

Packaging, Scanners, Child Care Aide.

Experience

Day Care Aide

Sept. 2012 - Jan. 2013

The Gym, Lakewood, NJ

•Cared for children while their guardians were elsewhere.

•Provided a safe, healthy environment for a child's development.

•Targeted activities to the appropriate ages.

•Read to children and with children.

•Promoted language development.

•Served children healthy meals and snacks.

•Cared for infants by feeding, burping, changing diapers, comforting and playing.

•Helped young children learn basic selfcare habits such as good eating habits, tidying up and

toilet training.

•Provided a role model for discipline and good behavior.

•Kept a clean and tidy environment.

•Observed children's general wellbeing.

•Experience caring for infants, toddlers, preschoolers, elementaryage children, adolescents and

children of diverse backgrounds.

Customer Service Representative

Aug. 2011 - May 2012

Executive Trade Associate, Manchester, NJ

•Spoke with customers by phone.

•Provided information about products and services.

•Took and recorded orders.

•Received and processed incoming phone calls from customer or client base.

•Prioritized data entry daily to ensure customers' needs were met.

•Effectively identified customer concerns over the phone.

•Determined whether losses were covered by insurance.

•Responded to customer inquiries.

•Maintained effective working relationships with customers and sales personnel.

•Strategically targeted customers for increased sales.

•Maintained a positive and professional phone demeanor.

•Performed office duties such as data entry, word processing, filing and copying.

Peapod Shopper

Nov. 2011 - Feb. 2012

Stop and Shop, Toms River, NJ

•Knowledge sets include Bar code reader equipment

•Database software

•Desktop computers

•Handheld bar code scanners

•Packaging compactors

•Stationary bar code scanners

•Stocking Shelves

•Inventory

•Packing and shipping food

Crew Member

Aug. 2009 - July 2011

BurgerKing, Point Pleasant, NJ

•Prepared food.

•Served food.

•Took customer payments.

•Used a cash register.

•Counted cash and made correct change.

•Processed payments made with credit and debit cards.

•Cleaned and tidied eating areas.

•Cleaned and tidied service areas.

•Stocked service area.

•Washed dishes, glasses, flatware, cooking tools, equipment, counters and tables.

•Worked quickly in a fastpaced environment.

•Provided strong, friendly customer service.

Theresa Jones

Skills

TBU, Basic, Cashier, Cooking, Copy, Credit, Customer Relations, Customer service, Data Entry,

Database Administration, Debit, Fast, File Management, Insurance, Microsoft Office, Packaging,

Personnel, Read, Sales, Scanners, Tables, Telephone Skills, Word Processing, English,languages

3

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