Customer Service High School

JEREL L. WILSON

TH

*** ***** *** ** *** *G ROCKAWAY PARK, N.Y 11694

Email: **********@*****.***

Mobile: 347-***-****

Objective

To obtain a position in a company where my abilities, experience and certifications can

be useful.

Experience

Standard International Hotel NY,NY 2013- Present

Guest Relations Agent

• Ensure the safety of occupants (guest and employees)

• Assist city emergency personnel when on premise

• Be accountable for all department team members

• Ensure completion of daily activity logs

• Patrol hotel following security protocol and procedures

• Keep written records of guest and employee related incidents

• Attend daily operations meetings

• Greet guest and give tours of hotel property

• Answer telephones and give accurate information

• Handle any emergency assistance needed (life threatening or non-life threatening)

• Understand Opera systems and Vingcard master key systems

Securitas USA NY, NY 2010-2013

Fire Safety/EAP Director

• Assigned to a corporate office high-rise building to conduct fire drills and follow

FDNY rules and building codes in compliance with NYC regulations.

• Follow basic FSD responsibilities including training fire wardens and fire brigade

members.

• Train new staff members on property policies and procedures

• Monitor CCTV and access controls systems and areas.

• Conduct inspections every month on fire extinguishers and elevator recall.

• Actively welcome greet and check-in visitors at front desk

• Answer any questions and concerns by visitors and give effective feedback

Fedex Express Brooklyn N.Y 2011-2013

Dangerous Goods Specialist/Night Operations

• Responsible for handling all hazardous materials

• Ensuring packages are labeled and prepared properly.

• Deliver any late delivery packages to customers.

• Preparing and processing all ends of day reports.

• Balance out all end of day transactions. Deposit and cash received into safe

deposit box.

Building Security Services NY, NY 2009-2010

Building Evacuation Supervisor

• Maintain a safe and organized environment

• Follow client’s post orders

• Make daily patrols and document in log books

• Monitor access control systems.

• Provide information to visitors concerning the building.

• Be familiar with property security, and life safety procedures.

Excel International Security Corp. NY, NY 2009-2009

Security Officer

• Observe surroundings for hazardous conditions and criminal activity

• Observe cameras and dispatch security officers to inappropriate actions

• Answer phones in a professional manner and give accurate information

UPS Maspeth, N.Y 2007- 2010

Night Sort Supervisor

• Responsible for all employees under my supervision

• Ensure all packages are loaded and unloaded correctly, timely and without

damages

• Enter employee’s time card and daily activities reported.

• Make adjustments to areas of the hub that need help getting the job done

• Ensure all feeders have left the dock according to their assign time

Education

Nassau Community College Garden City, N.Y 2006-2007

• 8 credits towards Associates Degree

Beach Channel High School Far Rockaway, NY 2002-2006

• High School Diploma

Certifications and Licenses

• Security certified 8hr certificate Training Course Completed

• Security 16hr OJT Course Completed

• FDNY Fire Guard license (f-01) (f-94) (citywide impairment coordinator)

• Valid New York State Driver’s license

• Valid New York State security guard license #100********

• Anti- Terrorism Training certified

• FDNY Fire Safety Director License # 85845402 (F58)

• FDNY Citywide sprinkler systems License #86760790 (S-12)

• FDNY EAP Director License #87136180 (F59)

• CPR/ First Aid AED Certified ( American Heart Association )

• Excellent Customer Service skills and Front Desk Operations

Contact this candidate