Customer Service Manager
Resume:
Ronald Joseph Lastiri
*** ********** *******, *** *****, CA 94583
********@*****.***
Work Experience: More than 32 years working in the retail food industry with the food industry
with managing a crew for an independent chain. Recognized for delivering unparalleled
customer service. A verifiable track record of success backed by impeccable references. Areas
of expertise include:
• Exceptional Customer Service • Front line manager for Customer Service
• Merchandising and Display • Issues and concerns
• Employee Management • Budgeting/Record Keeping
• Ordering of Stock • Problem Solving
• Inventory/Supply Management • Updating Weekly Pricing in computer
system
• Participate in weekly Managers Meeting • Writing Staff Schedules
EMPLOYMENT HISTORY:
Full time PM Produce Supervisor, 02/2011- Current
Whole Foods Market, San Ramon, CA
Produce Supervisor included assisting with scheduling, supervision of team members as well as
with the day-to-day flow of the department. Maintained attractive Produce displays and
supported the regional Produce vision. Worked closely with the Produce Team Leader and
Associate Team Leader(s) to ensure smooth operation of the Produce Team. Ensured a positive
company image by providing courteous, friendly, and efficient service to customers and team
members. Produce Supervisor included assisting with scheduling, supervision of team members
as well as with the day-to-day flow of the
department.
DUTIES:
Make sure the customers are being taken care of and the department looks great at all
times. Surprised and delight the customers with consistent, fresh product.
Established and maintained a positive work environment that supports a high Team Member
morale.
Assisted in training of new Team Members to build and sustain a high-performance team,
utilizing learning checklists and training materials. Assisted with interviewing.
Followed and complied with all organic standards procedures as they relate to cutting,
preparing, displaying, and strong produce products.
Built displayed and requested appropriate signage.
Monitored and maintained sanitation and cleaning checklists.
Supervise and delegated tasks to Team Members and uphold quality standards.
Performed all duties and responsibilities of Produce Team Member.
Opened and closed department according to established procedures.
Determined break schedules and ensured all necessary breaks are given.
Oversaw the department and resolved difficult customer situations.
Communicated team concerns to the Team Leader and Associate Team Leader.
Supported all Whole Foods Market programs (Global, Regional, Store, etc).
Followed and complied with established procedures, including Weights and Measures, health
and sanitation, and adhered to safe work practices.
Operated and sanitized all equipment in a safe and proper manner.
Retail Clerk, Produce Specialist, 09/95 - Current
Joey Franco PW Market, Castro Valley, CA
• Backup produce manager.
• Filled in manager’s absence.
• Dealing with management, at all levels, I.e. corporate, etc.
• Dealt with all aspects of running a high end produce business.
• Dealt with personnel, customer complaints, management feedback, corporate direction.
Retail Clerk, Produce Specialist, ‘90 - 8/95
Petrini Castro Valley, CA
• Assistant Produce Manager duties including: Management duties and training.
• Strong community involvement. First rate customer service.
Jouneyman Clerk, ‘81 - 90
Alpha Bata, Union, City, CA
• Completed the 5 step apprenticeship program to become journeyman clerk.
• Apprenticeship began with bagger and all aspects of the grocery business, and all departments.
Education Ohlone College - Fremont, CA
General Education
California State University, Hayward, CA
General Education Emphasis in History
Recruited for the University Soccer Team Division II
Personal Enjoy and active in:
• Running
• Cycling
• Hiking
• Motorcycle Riding
Contact this candidate