Customer Service Manager

Location:

Posted:

April 01, 2014

L inda Beebe

Plano, TX *****

***********@*****.***

Objective: Customer Service

H IGH L IGHTS OF QUAL IF ICATION

• Successful at identifying and solving customer issues and problems

• E xcellent work ethic ensuring all details are completed on all tasks

• Outstanding abili ty to effectively communicate both orally and in wri ting

• Fantastic organizational skills

• Superb ability to learn new procedures and methods

RELEVANT WORK EXPERIENCE

P roblem Solving

• Resolved customer issues throughout my career

• Designed record keeping systems to meet customer and business needs

• U pdated company records to meet t raining needs

• Putting people at ease and deescalating anger

O rganizational Skills

• Designed both computer and file systems both business and personal

• I mplemented lists and schedules for organizational purposes

Computer Skills

• Designed computer systems to meet business needs

• I n ternet Browser ( Netscape, In ternet Explorer ect)

• Peripheral Devises (scanners, printers, faxes ect)

• T yping Speed 30 words per minute

• Word processing software ( word, excel, word perfect)

Supervising/ Training

• Scheduled, t rained, and supervised a crew of 30

• Was able to learn my position and be promoted at 6 of my jobs

E MPLOYMENT H ISTORY

2014 Dployit Staffing Addison, TX

2007-13 Medical City L imi ted Answering Service

2007-07 Move Coordinator All My Sons Moving and Storage, Farmers Branch,

2004-07 Store Manager Hemstreet Computer Repair, Dallas TX

2002-04 Merchant Coordinator Transtech Merchant Group, Addison, TX

2000-02 Customer Service Mgr H iley Mi tsubishi, Mesquite, TX

1995-00 LVN Weekend Supervisor Garden Terrace, Fort Worth, TX

E ducation

C isco Jr College Abilene, TX LVN and 26 college hours

U niversity of Phoenix - junior majoring in health care administration